Reader
Saturday 31st January 2004, 00:10
Not sure if this is the right forum but I have to tell you of a certain photography store that has gone beyond the call of duty for me. It is Jessops.
Just about 14 months ago I purchased a 2nd hand CP 990 and within a couple of months I was having major problems with it. I rang them up and they said, "no problem, bring it in and we will exchange it for another one". They would just transfer one from a nother part of the country to their store and I could pick it up. I did just that and became a proud owner of another condition 1 CP 990. August last year saw this latest 990 develop major problems so I rang them up again. "No problem" they said. "Bring it in and we will get one transferred from another shop and we will swap it over". Brilliant. Again they did a swap. Imagine my horror when this latest one developed a really bad fault this Tuesday, reset itself yesterday only to go dead on me today.
I rang up the store but of course my warranty period should have been over by now as I had only a years guarantee. "No problem" they said again. "If you have got the receipt from the latest exchange then you are still under guarantee". So I went to the store with my camera because this time I was a bit nervous about getting another 990 with all the problems I have had.
The manager thought over a few things then gave me an offer I couldn't refuse. He had a brand new CP4500 for sale at £449. He said that if I was interested he would do it for £399 and allow me the full price that I paid for the CP 990 (which was £300). This meant that I only had to pay £99 for a brand new CP 4500.
I am now the proud owner of a brand new CP 4500. The only problem now is that i have got to get used to it.
How's that for service? Can anyone beat that for after sales service?
Just about 14 months ago I purchased a 2nd hand CP 990 and within a couple of months I was having major problems with it. I rang them up and they said, "no problem, bring it in and we will exchange it for another one". They would just transfer one from a nother part of the country to their store and I could pick it up. I did just that and became a proud owner of another condition 1 CP 990. August last year saw this latest 990 develop major problems so I rang them up again. "No problem" they said. "Bring it in and we will get one transferred from another shop and we will swap it over". Brilliant. Again they did a swap. Imagine my horror when this latest one developed a really bad fault this Tuesday, reset itself yesterday only to go dead on me today.
I rang up the store but of course my warranty period should have been over by now as I had only a years guarantee. "No problem" they said again. "If you have got the receipt from the latest exchange then you are still under guarantee". So I went to the store with my camera because this time I was a bit nervous about getting another 990 with all the problems I have had.
The manager thought over a few things then gave me an offer I couldn't refuse. He had a brand new CP4500 for sale at £449. He said that if I was interested he would do it for £399 and allow me the full price that I paid for the CP 990 (which was £300). This meant that I only had to pay £99 for a brand new CP 4500.
I am now the proud owner of a brand new CP 4500. The only problem now is that i have got to get used to it.
How's that for service? Can anyone beat that for after sales service?