Nikon 400mm f2.8 Lens

[Ian Hardy]

This lens stopped working today in Autofocus has anyone had any problems with this lens/ I am also having problems that this lens does not work properl with my Nikon D300 and Nikon 1.7 TC

[rioja]

Not many people have the 400f2.8 for birding but I would expect it to be a cracking lens. You obviously have a problem though , should handle the 1.7 TC with ease.
Which model and how old is the lens ? Maybe it's overdue a service ?

[Ian Hardy]

Hi Rioja,

Its only just over two years old and is the AFS model. I took it to Nikon U K today they have to be the worst company i have ever daelt with.

You are not allowed to talk to or see anyone apart from the receptionist who just answers the phone and puts you on to there support line which is based in Ireland.

[Duke Leto]

go to Fixation UK a gem of a company to deal with and Nikon authourised

[Ian Hardy]

Hi Steve,

It is Fixation i have been dealing with they told me its a problem with the Lens earth, they tried fixing it but failed and have noe told me i need to deal mwith Nikon U K .

Ian Hardy

[Duke Leto]

ahh I suppose with pro lenses occasionally they have to go back home, that's a shame

[Ian Hardy]

Grays of Westminster told me that my 6 week old Nikon D300 could be faulty and not the lens if this is the case it is the second D300 that has not worked with this lens.

Ian Hardy

[bvalente]

Greetings

I have the 400 2.8 and I have had absolutely no issues with AF and my D700

Cheers

Brian

[Ian Hardy]

Nikon and Jacobs are replacing my Lens with a brand new 400mmF2.8 VR Lens, i collect it on Friday morning.

Cheers

Ian

[rioja]

Nikon and Jacobs are replacing my Lens with a brand new 400mmF2.8 VR Lens, i collect it on Friday morning.

Cheers

Ian


I presume you mean F.O.C. A 2 year old AFS model and you get a brand new VR. That's more than a result... congratulations.

[Ian Hardy]

Hi Rioja,

I agree but the lens was faulty when purchased.

Ian

[pduxon]

Ian

out of interest why did you not take it to Nikon direct? They are in South west London you should be able to talk to the service people direct as that's where you can take your camera for sensor cleans.

curioulsy I have oddity with a d80 and a 70-300 afs. The d80 has autofocus issues with this lens (locks on mini af distance). Now is it the lens or the camera? as a test I stuck a Tamron 17-50f2.8 on the d80 and the 70-300afs on the d300 both combos worked - go figure.

[Ian Hardy]

Hi Pete,


You can only go to their Head office if someone gives you permission to be there, when you get there you have two women on reception that spend all day telling people to contact the service centre which is in Ireland and this has to be done by phone or e mial.

It is the sellers responsibility to sort out any problems and not the manufacturer, so i took it to Jacobs Digital Photo and Video, and then Fixation an authorised Nikon Repairer what a waste of time Fixation are.

Ian

[Duke Leto]

Painful journey but nice result well done. Sigma are the same dropped my 500 off this morning but only after booking the visit. Since my lens was returned in May it has had mouse like tendancies and squeaks when focussing, fingers crossed

[Ian Hardy]

Hi Steve,

I hope it goes well the Lens is perfect cant wait to try it out properly tomorrow.

Cheers

Ian

[pduxon]

Hi Pete,


You can only go to their Head office if someone gives you permission to be there, when you get there you have two women on reception that spend all day telling people to contact the service centre which is in Ireland and this has to be done by phone or e mial.

It is the sellers responsibility to sort out any problems and not the manufacturer, so i took it to Jacobs Digital Photo and Video, and then Fixation an authorised Nikon Repairer what a waste of time Fixation are.

Ian

how odd? you can go there for a sensor clean! well you could a few years ago.