Barred Wobbler
Thursday 3rd September 2009, 17:15
Has anyone else here had experience of a company called Camerabox?
First thing Tuesday morning (before 9am) I placed an order with them, supposedly for next day delivery. Yesterday lunchtime I got an email from them to say my order was on its way, and I stayed in, waiting for it on the basis that there was nothing in the email to suggest there was a problem.
I waited until about 5.50 (they say they deliver until 6pm) and gave them a call to see what was happening. Whever picked up the phone at the other end couldn't have been less helpful - literally. They didn't answer and all I could hear were voices in the office.
Mindful of the fact that their lines close at 6, I called them back and was told by someone in an off-hand manner that there had been a problem and my package would arrive the next day (ie today). No apology or explanation, but I suppose he had his mind on his evening meal by 5.55.
I've waited in again today and gave it until after lunch to give them another call. I got an answerphone sayiing that their representatives were all busy, would I like to leave a message with my telephone number and they would call back. I hung up and tried an hour later, giving them time to be less busy. Guess what? Their reps were still busy, so I left a message, saying that the matter was urgent.
Another hour passed without them calling and I called again "Our reps are busy, please leave a message". I did. It's urgent.
It's now after 4, they still haven't bothered to call me back, and I'm still waiting for a next day delivery that should have been here yesterday (other orders from Warehouse Express and Digi-quick were both here by 10.30 yesterday).
Has anyone else had trouble with them or am I just being unlucky?
First thing Tuesday morning (before 9am) I placed an order with them, supposedly for next day delivery. Yesterday lunchtime I got an email from them to say my order was on its way, and I stayed in, waiting for it on the basis that there was nothing in the email to suggest there was a problem.
I waited until about 5.50 (they say they deliver until 6pm) and gave them a call to see what was happening. Whever picked up the phone at the other end couldn't have been less helpful - literally. They didn't answer and all I could hear were voices in the office.
Mindful of the fact that their lines close at 6, I called them back and was told by someone in an off-hand manner that there had been a problem and my package would arrive the next day (ie today). No apology or explanation, but I suppose he had his mind on his evening meal by 5.55.
I've waited in again today and gave it until after lunch to give them another call. I got an answerphone sayiing that their representatives were all busy, would I like to leave a message with my telephone number and they would call back. I hung up and tried an hour later, giving them time to be less busy. Guess what? Their reps were still busy, so I left a message, saying that the matter was urgent.
Another hour passed without them calling and I called again "Our reps are busy, please leave a message". I did. It's urgent.
It's now after 4, they still haven't bothered to call me back, and I'm still waiting for a next day delivery that should have been here yesterday (other orders from Warehouse Express and Digi-quick were both here by 10.30 yesterday).
Has anyone else had trouble with them or am I just being unlucky?