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ZEISS DTI thermal imaging cameras. For more discoveries at night, and during the day.

Free ED50 Tripod Repair in 5 Working Days (1 Viewer)

4John

4John
Despite great care attaching and removing tripod plates (I use a monopod and a tripod) my ED50's helicoil partly pulled out.

I sent it to Nikon UK for repair with a letter pointing out this was a known problem (thanks to everyone who has posted about this), and therefore asking them to consider repairing it free of charge. The foot is attached by 4 small screws and 1 large one, and provided it's the only damaged bit, it can presumably be changed out in less than 5 minutes.

I posted the scope to Nikon on a Wednesday using Royal Mail Special Delivery which is Next Day Delivery, and included insurance. The following Monday I receive an email acknowledgement that it had been received, and 3 days later on the Thursday I got the scope back repaired free of charge, quoting 1.5 hours free labour (guess that includes unpacking and re-packing). Taking out a day each end for transit that's a 5 working day turnaround at Nikon, which I think is pretty good these days.

Thank you Nikon UK !
 
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