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ZEISS DTI thermal imaging cameras. For more discoveries at night, and during the day.

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  1. Z

    So....I've been trying to contact Zen-Ray...

    Chuck, I just caught up my email last night after my business trip and communicated to you. Then I found your post after being alerted by a member here. I am so sorry to hear the issue with your 7x36 ED2. It does not sound normal for a binocular in that caliber. Please follow up my email to...
  2. Z

    zen ray customer service

    Dear Susie, Thanks for alerting me that my inbox is full. I believe my colleagues have already communicated with you initiate the warranty service process. If there is anything else that I can assist you, please feel free to PM or email me directly at [email protected] Thanks Charles
  3. Z

    Warning For Potential Zen Ray Buyers!!!

    I am so glad that we get this thing sorted out. I wish you a successful trip. Charles
  4. Z

    Warning For Potential Zen Ray Buyers!!!

    carsonc1974, I am truly sorry to hear the issue with your FedEx delivery. We have been investigating with FedEx on what actually happened to that shipment ever since you contacted us. However, I do understand and appreciate that emotion can run high when such an expensive binoculars went...
  5. Z

    Zen Ray Optics ED4 Binos Release

    Frank, you beat me on this one. :)
  6. Z

    Zen Ray Optics ED4 Binos Release

    Susan, There are many experienced birders on this forum who can chime in for 8x vs 10x for raptors watching. 8x has always been my personal favorite. In my experience, if I cannot see well enough with 8x magnification power, I won't be able to see with 10x either. For raptor watching, many...
  7. Z

    Zen Ray Optics ED4 Binos Release

    We have received a lot of inquiries from customers who want to order our high end ZEN EDx binoculars while we are in the phase of transitioning from ED3 to ZEN ED4. To appreciate the support of our loyal BirdForum members, we have allocated a few pairs of dealer demo PRIME HD binoculars for a...
  8. Z

    Zen Ray Optics ED4 Binos Release

    Susan, I sure will keep you posted with the any new update for the ED4 binoculars. Charles
  9. Z

    Zen Ray Optics ED4 Binos Release

    All, Thank you so much for your interest in the upcoming ZEN ED4 binoculars. We have been working extremely hard over the last 9 months to redesign and build the new ED4 binoculars. The initial engineering units are in final assembly now. If no big surprise, we should be able to finalize the...
  10. Z

    New Zen Ray ED-4?

    Thank you guys. We will keep you on the list. Charles
  11. Z

    New Zen Ray ED-4?

    Thanks. We are planning to put out 2 pairs of 8x43 and 2 pairs of 10x43 out for testing. Each pair can have up to two users to rotate through. Sorry, we can do this for US users only because of the logistics complexity of sending binos oversea. Charles
  12. Z

    Coupon code for PRIME 8X42 demo?

    Thank you for choosing our PRIME HD binoculars. Charles
  13. Z

    Warning About Zen Ray for International Buyers

    Sorry I haven't visited forums for a while and missed this thread. I checked my past email communication and couldn't find the previous email. Can you do a favor and write it to me via PM here so I can look into this right away. Take care. Charles
  14. Z

    New Zen Ray ED-4?

    David, we are getting really close to finish the pilot run. From the past experience, we decided to hold off the product release information until the new product has passed all of our specification and requirements. I cannot wait to take some to the field in the next few weeks. Actually, I...
  15. Z

    ED2 7x36 impressions.

    Thanks a lot for the feedback on the 7x36 ED2. Yes, the 7x is always a pleasure to use, especially in the woods. Charles
  16. Z

    Is Zen Ray still in business? Can't get support.

    Hello there, we are recently having some intermittent problems with our email server. We are working with our provider to try to resolve this issue. Please PM me as an alternative way in case you don't get response from our website. Thank you so much for your patience while we are trying to...
  17. Z

    New Zen Ray ED-4?

    Yes, ED4 is coming up soon. There will be some major optical improvements. I will disclose them once the prototype has passed our qualification requirements. Nevertheless, I am very excited for refreshing our ZEN ED binoculars to its 4th generation by incorporating some new features and...
  18. Z

    Incoming! Updated 10x42 and 8x42 ZRS HD

    Frank, We have started shipping them a couple of weeks ago. Just finished sending out all the pre-orders Charles
  19. Z

    Zen-Ray Photo Contest

    Looks like we have a winner. Post 111 was randomly picked as our latest Lucky winner for a pair of PRIME HD binoculars. Congratulations!
  20. Z

    Zen-Ray Photo Contest

    5 more days to go... looks like odd is high for everyone who participate! Charles
  21. Z

    Winner Announced; Next Drawing December 10th: Win a Pair of PRIME HD binoculars

    We have a winner! Marinemaster with post number 554! Congratulations! Please PM me with your address and preferred size. Against, I want to thank all BF members for participating this. Congratulations to all winners over the last several months. Hopefully we can do it again next year. I...
  22. Z

    Zen-Ray Photo Contest

    It surely looks new to me.:t:
  23. Z

    Zen-Ray, My Lucky Day!

    Joannec, I am not sure how I managed to miss your original post. I guess the fast pace of member participation on this forum can be overwhelming sometimes. :) I am glad that you enjoy the binoculars and I really appreciate the contribution from you and other members to this excellent...
  24. Z

    Zen-Ray, My Lucky Day!

    Tantien, Thanks for the write-up. Although it was not expected, it is certainly greatly appreciated. I hope that you enjoy the PRIME for many of your other trips. Charles
  25. Z

    Zen-Ray Photo Contest

    Bruce, that's a lot of storage space for a travel trailer freezer. :t: Charles
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