There are countless accounts just like this one. There may be other optic companies that have similar or equal CS as Swarovski- but IMO nobody actually beats them. And their optics are not bad either.
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2014 Nikon Warranty Changes- USA (1 Viewer)
- Thread starter BruceH
- Start date
There are countless accounts just like this one. There may be other optic companies that have similar or equal CS as Swarovski- but IMO nobody actually beats them. And their optics are not bad either.
perterra
Well-known member
Thats basically what happened with my bro-inlaws boat binocs. Came back like new.
It would be interesting to know how you came to that conclusion.
Leica started manufacture of binoculars in 1907, and Nikon in 1917 and both are still with us. Swarovski started somewhat later in 1949.
Stan
To All Above: And you know who you are!
Why don't you guys give those poor technicians at SONA a break on Swarovski's warranty interpretations?
Instead why don't you call or e-mail Absam and ask the guys who wrote the legalese in Swarovski's various warranty documents to explain them all to you?
That is what you want Nikon to do!
Bob
Why don't you guys give those poor technicians at SONA a break on Swarovski's warranty interpretations?
Instead why don't you call or e-mail Absam and ask the guys who wrote the legalese in Swarovski's various warranty documents to explain them all to you?
That is what you want Nikon to do!
Bob
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perterra
Well-known member
To All Above: And you know who you are!
Why don't you guys give those poor technicians at SONA a break on Swarovski's warranty interpretations?
Instead why don't you call or e-mail Absam and ask the guys who wrote the legalese in Swarovski's various warranty documents and ask them to explain them all to you?
That is what you want Nikon to do!
Bob
I think you hit the nail pretty squarely with that comment
Irrespective of their histories, one indication might be that Nikon seems to be stepping away from the high end scope and binocular markets, while Leica is slow to upgrade their binoculars and scopes, unlike either Swaro or Zeiss.
As a happy Nikon Fieldscope ED50 owner, I find it incomprehensible that they just drop the line, leaving customers scrambling for eye pieces. Marketing 101 is that it is much cheaper to resell an existing customer than to find a new one.
Likewise, if you are lucky enough to have a halo product such as the SE, don't kill it, just raise the price.
Management by death wish may be too harsh, but Nikon comes awfully close, imho.
jan van daalen
Well-known member
To All Above: And you know who you are!
Why don't you guys give those poor technicians at SONA a break on Swarovski's warranty interpretations?
Instead why don't you call or e-mail Absam and ask the guys who wrote the legalese in Swarovski's various warranty documents to explain them all to you?
That is what you want Nikon to do!
Bob
Well, one of the reasons could be that Nikons guarantee andservice (at least here in Holland) sucks from here to Tokyo and back, while Swarovski's goes all the way (plus you get a bone for your dog!!). So why should I bother what is written on Nikons guarantee warranty when I know I'm getting screwed anyway.
Jan
marinemaster
Well-known member
Looks like this thread needs to be changed to Swaro because last 2 pages or so are about it, not Nikon....
BruceH
Avatar: Harris Hawk
Yep, some of the Swaro folks have yet to see a sub-forum they didn't like!
Seems like there has been a lot less activity in the Nikon forum starting about the time the warranty change discussion began. Coincidence? On the other hand, it was also about the same time Brock quit posting (until now).
Seems like there has been a lot less activity in the Nikon forum starting about the time the warranty change discussion began. Coincidence? On the other hand, it was also about the same time Brock quit posting (until now).
Jan,
Evidently it is easy to remove the armor on them and replace it. A woman can do it without damaging her fingernails! See the pictures of Gail Fisher, Swarovski's head of repairs doing it below!
http://juliezickefoose.blogspot.com/2008/08/swarovski-optik.html
Bob
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jan van daalen
Well-known member
LOL,
....and have you read (if I understand it correctly) that the blog lady thinks the prisms are made out of Swarovski crystal?????
I do hope she understands more about birdsB
Jan
LOL,
....and have you read (if I understand it correctly) that the blog lady thinks the prisms are made out of Swarovski crystal?????
I do hope she understands more about birdsB
Jan
A typical Swarovski Fan Girl I would venture to guess! It is a status thing!:king:
Bob
BruceH
Avatar: Harris Hawk
And the other company is ...... wait for it ...... Nikon!
It appears Zeiss is accepting the challenge and from some of the comments on the Bird Forum and elsewhere, has stepped up their game. Zeiss is taking Swarovski head on with the new SF and they apparently realize the complete package must include more than just optical quality. The primary sports optics market for Swarovski and Zeiss is high end optics and quality customer service is expected when paying much higher prices. Nikon has the EDG, but their market is much more middle and lower end. Their warranty changes seem to reflect that.
It depends on which post you are reading at the moment!
jan van daalen
Well-known member
I don't know about that status thing and if she is the typical representative Swarovski fan girl, but she better stick with writing.
She does know how to put the words on paper:cat:.
Jan
brocknroller
porromaniac
This thread was supposed to be about NIKON warranty changes but Jan and his fanboys changed it into a Swaro thread (while getting in a few jabs at Nikon), as they inevitably do whenever the topic veers off Swarovski on the Nikon, Zeiss, and Leica subforums or other topic threads. You wonder why I no longer post regularly? Swaro overdose.That's why. :flyaway:
Brock
Brock
jan van daalen
Well-known member
Ha!!!!!!!!!!
You're back8-P8-P
Welcome to BFB
Is that possible in real life? A Swaro overdoseo
oGood to hear from you!!!
Jan
BruceH
Avatar: Harris Hawk
2015 Reinstatement of a Nikon USA No Fault Policy
Nikon USA has recently reinstated a No Fault Policy. Attached is a screen shot from their web site.
This screen shot seems to be the only documentation Nikon has put on the web for the No Fault Policy. They have no page showing the Limited Lifetime Warranty details.
I called Customer Support and was told the Lifetime Limited Warranty and the No Fault Policy apply only to the original customer. The customer pays shipping to Nikon. There is no $10 charge as was the case prior to 2014.
I would like to see what warranty information is being put into the box for products distributed following this latest change. The written document is better than a phone conversation.
I was told the change is retroactive to all prior purchases. So it looks like buyers prior to 2014 now have a No Fault policy again, but no Limted Lifetime Warranty transfer to subsequent owners. This is based on a phone conversation so be aware the written word may be different.
Nikon USA has recently reinstated a No Fault Policy. Attached is a screen shot from their web site.
This screen shot seems to be the only documentation Nikon has put on the web for the No Fault Policy. They have no page showing the Limited Lifetime Warranty details.
I called Customer Support and was told the Lifetime Limited Warranty and the No Fault Policy apply only to the original customer. The customer pays shipping to Nikon. There is no $10 charge as was the case prior to 2014.
I would like to see what warranty information is being put into the box for products distributed following this latest change. The written document is better than a phone conversation.
I was told the change is retroactive to all prior purchases. So it looks like buyers prior to 2014 now have a No Fault policy again, but no Limted Lifetime Warranty transfer to subsequent owners. This is based on a phone conversation so be aware the written word may be different.
Attachments
Howard220
Well-known member
This is good to know. Yesterday morning my local dealer called to tell me they'd just received from Nikon the Monarch 7 8x30 I inquired about. I bought them. I just now examined the printed warranty that came with them, and it says nothing about "No Fault." I'll print the page you cite, Bruce, for safekeeping.
