Well,.....i must say i feel like a bit of a :king: right now!
My old (mint) Zeiss Oberkochen 8X30B porros ARRIVED back to me today from the US service center in Virgina in MIGHTY fine shape. These are well past the time period i would have expected them to honor any warrentee,....BUT THEY DID!
These binoculars are 45-50 years old or a bit more perhaps, and Zeiss did the following work without charge,.....even the return shipping. Simply outstanding service in this day and age!
The packing invoice detailed:
CLEANED FOGGED OPTICS
LUBRICATED FOCUS
RESET FOCUS AND ALIGNMENT
Also, i found it interesting that the packing invoice stated the following:
Ordering party
Carl Zeiss Sports Optics GmbH
Attention-Klaus Felgenhauer
Postfach 17 60
D-35527 WETZLAR
So it appears the Virginia, USA repair facility got the "OK" for warrantee service from Germany on these ancient porros. That's impressive,....and certainly does more good than dollars spent on general advertizing in my book. Considering i made it quite clear i was not the original owner,.....this just blows me away!
Additionally, they just recieved them into their service center 8 days ago according to my tracking. I hadn't heard anything until now, but was going to wait another week before checking.
Considering return shipping of maybe 2 days via UPS (Virginia to upstate New York), that means turn around time for service was just 4-5 days,.....and probably less (in working days) because there was a weekend involved.
I'll just add one additional kudo here.
The Zeiss porros arrived while i was opening a couple of USPS packages containing a new Zeiss neck strap for my also ancient (1960 or so?) Zeiss 8X30B Dialyt binos, as well as a set of new eyecups. These were sent without charge also! (I just paid $75, for another alpha company's strap!)
The eyecups recieved were for the Zeiss 8X30B/GA binos, and besides having male threading on them (i need female threading on the eyecups), they were way too small.
I took some accurate measurements of my old eyecups (dried out rubber is cracking), and the ID of the threads measured 1.224" , and having a central hole ID of .986".
I called the service center in Virginia today and the lady i talked to found the right eyecups based on my measurements. They will go out today or tomorrow.
I don't know about you,....but i cannot adequately express how much respect and admiration i feel toward Zeiss right now.
"ZEISS IS NICE",......No Lie! :t:
cheers,
Joe T