Jan
You only get an 11 year warranty over there, correct? I'm not sure about that.
Bob
Bob,
It all depends on the brand and/or its distributor.
For example, Zeiss offers for their Victory FL/HT/SF/Conquest line a 10 years warranty period which was extended to 25 by the distributor. These 15 extra years were not covered by Zeiss, so when Zeiss took the distribution back these 15 years extra were not valid anymore. The problem rises when the customer comes back within that extended period to the dealer and demands the warranty to be forfilled. By EU law, the dealer is responsible for the handling of the warranty. Not the distributor or brand. The dealer has to solve it with that distributor or brand. Much to often the ex distributor washes its hands in innocence, leaving the dealer out to dry. The new distributor points to the ex and the brand does the same. At the end long term vision stands and a black list of non corporating reps/brands occurB
Meopta gives 30 years warranty.
From own experience I can tell you Nikon gave/given less than 6 weeks warranty and Canon 1 year and not 2 weeks more when the electronics broke down of a stabilizer.
We can all argue what falls under the warranty claim and what not.
Sometimes a bin comes back with glas ratling like a snake inside and sometimes something just broke down. The story behind it is often the same: It just stopped working while I was using it.
I can imagine some brands/distributors get fed up with all kind of stories and take it black or white. NEVER THE LESS, Noblesse oblige is something an A-brand must have in their business plan. It pays back mucho grande.
Current EU regulations regarding warranty periods are strict. During the warranty period all genuine replacement parts are to be available within this period.
Maybe this is why Zeiss only offers 2 years warranty on the Terra line. BTW, I've never seen them repaired. Just a replacement with a new one.
I asked Zeiss about the difference in warranty periods between EU and US and their answer was that strategic sales issues was different from continent to continent.
Jan