arran
Well-known member
Hi all ,
As quite some people in this forum , we are all eagerly following new products and developments.
During al those years birdatxhing , I realized that after sales service is very important too.
Let us consider the warranty of zeiss optics products which wer explained to me by a respected optics distributor.
<5 years : full warranty on hours and pieces
After 5 years : only warranty on the pieces!this exactly what frightens me at Zeiss , knowing , that a normal repair cost is about 70% hours cost
After 10 years,no warranty at all.you pay the complete work on your behalf!!
To give you an example , a friend of mine has been using an old zeiss dialiyth telescope in the field , recently oily drops were seen in the ocular eyepiece and in the barrel , some prismes are getting loose.Great care has been taken always.
Zeiss made a price offer to repair : 1850 €
Sorry guys , but then you buy a new one!!!
Comparing this with Swarovski , this an other cup of tea
Even smaller companies , like Kite Optics , offer 30 years full guarantee with no cost at all for working hours.
This seriously makes me think about buying a new SF
I am using my gear with great care, but sometimes , thinks go wrong , e.g. The focus drive of the swaros , but replaced and replaced for free!!
Beware before you buy!!!!
As quite some people in this forum , we are all eagerly following new products and developments.
During al those years birdatxhing , I realized that after sales service is very important too.
Let us consider the warranty of zeiss optics products which wer explained to me by a respected optics distributor.
<5 years : full warranty on hours and pieces
After 5 years : only warranty on the pieces!this exactly what frightens me at Zeiss , knowing , that a normal repair cost is about 70% hours cost
After 10 years,no warranty at all.you pay the complete work on your behalf!!
To give you an example , a friend of mine has been using an old zeiss dialiyth telescope in the field , recently oily drops were seen in the ocular eyepiece and in the barrel , some prismes are getting loose.Great care has been taken always.
Zeiss made a price offer to repair : 1850 €
Sorry guys , but then you buy a new one!!!
Comparing this with Swarovski , this an other cup of tea
Even smaller companies , like Kite Optics , offer 30 years full guarantee with no cost at all for working hours.
This seriously makes me think about buying a new SF
I am using my gear with great care, but sometimes , thinks go wrong , e.g. The focus drive of the swaros , but replaced and replaced for free!!
Beware before you buy!!!!