Feisol USA Customer Service? (1 Viewer)

I am wondering if anyone has had reason to request customer support from Feisol USA? I am interested in several possible tripod/head combinations from them but have not heard a response from them to two requests over a week for a simple item of information -- the weight of their vh-40 video head. On their USA website they note that they do not publish a phone number to keep their prices down, but it does make me wonder if they are responsive to customer issues with received product. Any experiences here?

On a side note, has anyone noticed the narrow range of variance of customers and guests listed in their promotional block of "Who is online?" in the lower left hand corner? It is suspiciously consistent regardless of time of day or night, which makes me think it is driven by a software algorithm to create "buzz" rather than actually counting users online. If this is so, it is trivial but not honest.

Thanks,

Bradley

Sounds a bit different to the Feisol UK distributor who is a keen bird photographer himself and most helpful.

Try asking a presales question as a proxy and see how rapidly they respond. It's a useful proxy. THen ask them another question. Do they get bored? What's the quality of their response?

I'm interested too because I'm considering a Feisol Tripod too.

Kevin Purcell said:

I'm interested too because I'm considering a Feisol Tripod too.

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Kevin, I have the 3372 CF Tripod that I use with my big lens and it is a superb piece of kit - highly recommended.

Hi,

I have just had a reply from them, apologizing for the delay. The VH40 head weighs 1.2lbs, which is lighter than the Manfroto 701HDV.

Richard

rb_stern said:

The VH40 head weighs 1.2lbs

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Very glad to get this news. Thanks!

Would also be delighted to hear if anyone is using the Feisol VH40.

Brad