Excellent Service offered by Zeiss (UK) (1 Viewer)

I found some dirt/fungus on the interal glass of my 7x42 FL's a few days ago and as was planning to visit the UK this week decided to ask Zeiss UK to undertake a service.

I bought the bins second hand 3 years ago, so was unsure about warranty.

I arrived in the UK last night and called Zeiss this morning, getting to speak to Gary who told me that if I bring the bins in, in person (which I planned to) then he may be able to do the cleaning on the spot. I also asked about getting the green (slightly discoloured) rubber armour replaced with black and he said that this would be no problem. He also told me that all this work would not incur any cost!!!!

I'll be taking the binoculars in next week, so will report back to let you know if things go as well as this all suggests.

All I can say is it seems like really first class service from Zeiss UK!

That is excellent service! Zeiss is definitely stepping up their service game. I love the 7x42 FL...probably my favorite bin of all time.

Lost an objective cover on my FL at the weekend. Called today and Zeiss UK put a pair in the post FOC. Can't argue with that.

Alan

Took my binos into Zeiss's workshop today. Gary did the repair on the spot (new prism and changed rubber armour from green to black) and all covered by warranty even though the binoculars were bought second hand.

Outstanding service!