Ian Shepherd
Well-known member
On 15th June I sent my 8x42 Victory SF, bought in September 2015, to Zeiss for repair (via my retailer). The bins had 4mm of slack play in the focus, which had become irritating in field use. Today, 4th July, they were returned to me. Zeiss have replaced the centre and single focus drives, sorting the issue and leaving the focus action butter-smooth throughout and without a hint of slack play. They also replaced the eyecups with the updated version, with the extra click-stop, and renewed the grey armour (there was no initial problem with the armour - maybe it was damaged on removal during the repair process). All this for no charge. Superb customer service, for which many thanks to all involved.