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Old Monday 10th July 2017, 14:58   #1
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Join Date: Nov 2004
Location: Kent
Posts: 7
Smile Exemplary Customer Service

Sent my wife's often used, but well loved and cared for, 8x32 EL's back as green armouring was becoming loose and there appeared to be a dust speck inside!

It will be no surprise to regular users of this forum that the Swarovski customer service was superior as one comes to expect. All faults rectified at no cost to ourselves and they were returned good as new.

It's certainly a factor to consider when paying your money in my opinion and it is gratifying to know that when forking out for expensive optics that the customer care doesn't fall by the wayside at a later date.

Swarovski can rely on my future business for sure.
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Old Monday 10th July 2017, 16:14   #2
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Join Date: Jan 2014
Location: Gainesville, Palo Alto, Uppsala
Posts: 468
It will be no surprise to regular users of this forum that the Swarovski customer service was superior
Indeed no surprise at all, but how about the "dust speck": it should have been there from the beginning?
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Old Monday 17th July 2017, 23:22   #3
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Location: dfw
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That is how we try to run our small business. Turn around as fast as possible and warranty everything within reason and beyond
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