Celestron warranty (1 Viewer)

Cosme

Well-known member

• Feb 17, 2015

• #1

Hi guys.

I buyed a regal 100 FED in the past august 14 to amazon spain.

The scope has a internal prism problem (fingernail) wich shows double image.

I called a few spain official celestron dealers and they told me they cant do anything since the scope is from amazon. I dont understand why, but "ok"

Amazon gives a 30 days to refund but i didnt want my money back, a want a scope wich works well.

I send a email to celestron USA, adding pictures and all that, but im afraid this must be an oddysey.

Does anyone give advices or what to do on this matter? can the prism be repaired?

Thanks!

 

mooreorless

Well-known member

• Feb 18, 2015

• #2

In the USA - North America? You have to have original receipt from an Authorized Celestron Dealer to get the warranty. I had to pay to get a Celestron binocular fixed, I was not the original owner etc. I am sorry for your problem with the spotter. I remember you talking of getting one.
Steve

 

pete_gamby

Birds? What Birds?!

• Feb 19, 2015

• #3

Short answer - no, you can't repair a prism - at least not at a price that makes sense.

Amazon should offer you the choice of refund or replace but that depends on whether you bought from Amazon direct or from a Marketplace Seller.

I'd be looking to send back and get a replacement.

Not always the best idea to chase the lowest price if you want to have some after-sales service...

Cheers, Pete

 

Cosme

Well-known member

• Feb 22, 2015

• #4

Ok. i get a mail from celestron telling me amazon should be the ones who take care of the warranty. Amazon only give me the refund option in the first 30 days from when i bought it, i dont send want back because i dont want a refund, i want replacement thinking some of the dealers gonna do it

My answer to celestron is that i feel scamed ... now nobody looks after the "lifetime warranty"?

 

mooreorless

Well-known member

• Feb 22, 2015

• #5

I am sorry you are having this problem. Do you know if the person sending the scope from Amazon was a Celestron dealer or are you able to contact them? Without any of that, Celestron might be able to fix it but it would cost you.

 

mayoayo

Well-known member

• Feb 22, 2015

• #6

Cosme..Amazon offers a refund option for 30 days for ALL purchases,and this should not have anything to do with a warranty. If the Celestron dealers do not feel that a product is covered by ANY warranty just because it was bought in amazon,they should so state clearly ,written and signed,so that it can be bought to a court,that is where we should be addressing this issues.Remember ,Your rights and the regulations that protect them are not what either Celestron or Amazon would like to be...All purchases ,in the European Union ,are protected,FOR TWO years,if im not wrong,independently of what the seller or the manufacturer offer.

I am very interested in this issue,so please keep us informed

 

Last edited: Feb 22, 2015

Cosme

Well-known member

• Feb 22, 2015

• #7

Thanks for the answers. Im afraid amazon is.going to wash his hands with that 30 days take it or leave it, your time is gone ... but i know somehow someone has to watch for the warranty.

 

mayoayo

Well-known member

• Feb 22, 2015

• #8

https://www.amazon.es/gp/help/customer/display.html/?nodeId=201150010

Cosme...here is a link to amazon warranty policies...the 30 day return policy and 14 day reflexion period are not warranty policies..i was right,there is a two year warranty on new products,by law of course...

 

Cosme

Well-known member

• Feb 22, 2015

• #9

Ok mayo, i will contact amazon. Stay tuned o