Before buying the used pair of 8x42 HTs, I decided to call Zeiss to make sure there wasn't some reason they wouldn't be covered by warranty if there was an issue. Part of this was based on my familiarity with Swarovski as I recall them being sticklers about not covering European products sent to the U.S. for warranty work. I had a Swarovski and I bought it new in the us but if you didn't, good luck getting it covered.
Anyway, avery nice lady was on the phone at zeiss and she said that isn't their policy to decline based on sales outside of the U.S., she said we aren't swarovski. She asked for the serial number, which I didn't have at the time, but she said call me back and I will help you but bottom line is, we are very liberal with our warranty. She went on to say, even if your used binocs had a scratch on the lens, we would replace them for free bc they are in the 5 yr no fault period. I asked how she knew without the serial number and she said, they were introduced in 2012 so they can't be more than 5'years old.
Not sure how good others are, but I was very pleased with how customer friendly zeiss was, but suspect many of you already know that. The only bad part is, a lot of the work is sent to Germany depending on what's wrong and she said turnaround is 10-12 weeks. I don't expect to need the warranty but nice to know it is there.
Anyway, avery nice lady was on the phone at zeiss and she said that isn't their policy to decline based on sales outside of the U.S., she said we aren't swarovski. She asked for the serial number, which I didn't have at the time, but she said call me back and I will help you but bottom line is, we are very liberal with our warranty. She went on to say, even if your used binocs had a scratch on the lens, we would replace them for free bc they are in the 5 yr no fault period. I asked how she knew without the serial number and she said, they were introduced in 2012 so they can't be more than 5'years old.
Not sure how good others are, but I was very pleased with how customer friendly zeiss was, but suspect many of you already know that. The only bad part is, a lot of the work is sent to Germany depending on what's wrong and she said turnaround is 10-12 weeks. I don't expect to need the warranty but nice to know it is there.
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