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Zeiss warranty service -- how good? (1 Viewer)
- Thread starter Curtis Croulet
- Start date
JohnJos
Well-known member
I've only had one repair needed on my 3.5 year old 8x42 Victory FLs. That was for a stuck/jammed eyecup. I sent them to Zeiss in Virginia USA and had them back in less than 10 days. They have been fine ever since. Very nice experience. The repair cost me only shipping fees to Zeiss. ~ John
Agreed.
My 8x32FL's arrived back today having had 'faulty centre focus overhauled, collimation out, faulty eyecups replaced and general service/clean'.
Great to get them back. They will get a full field test tomorrow cometh the dawn!
barry robson
Well-known member
I can add a positive note here about the Zeiss repair service here in the UK. On January 10 2011 I sent my 10x42 FL's to Zeiss as I had a problem with the exit lenses (nothing to do with Zeiss quality at all - self inflicted unfortunately) and I have just been informed that my bins are on their way back to me, complete with '2 new oculars, collimation check, general service and a clean' - all under warranty.
As far as I am concerned, that's as good as a service as anyone can possibly expect - well done to Zeiss I say!!
As far as I am concerned, that's as good as a service as anyone can possibly expect - well done to Zeiss I say!!
barry robson
Well-known member
Bins arrived safely back today, all ready to go and looking great. Unfortunately it's raining hard and blowing a gale so I'm stuck in the house and cannot give them a workout. OK I'd have liked them back quicker but as I understand it Gary Hawkins, the engineer, also attends shows up and down the country so he's not always at his bench beavering away for the likes of me who should, perhaps, show their bins a bit more respect…
Marshall-78
Well-known member
My central focus on my Conquest 8x30 that I had bought second hand had somehow become stuck so sent the bins into Zeiss. They sent me an email explaining that they had recieved the bins. Within a week I had them back with both focus wheels fixed and a general service! Excellent service all under warranty.
They fixed my 8x30's without any hassle. I also had a a pair from around 1961 that all of the coatings were cracked and moldy on so the woman told to send them and they'll take a look. When I got them back all it said was no parts needed but I',m pretty sure they cleaned them because I took a picture of the coatings for a comparison thread a while back and they were totally fuzzy but now I can see the reflection of the light bulb clearly so I'm pretty sure they cleaned them.
I was hoping they would strip of all the coatings and send the lenses through the T coating process, I would have had the only modern coated Zeiss Porros in the world!
But the service was good, no complaints from me. And the 8x30's are great.
Definitely not like that for Switzerland. My recent repairs on a 8x42FL, including new nitrogen purging, were all done in Switzerland.
But when I inquired about a new armor on a Victory 1, I was told that would have to go to Germany.
After posting about a stiff-feeling focussing-ring on my late '70s Zeiss 8x20b bins I got a PM off Gary offering to re-lubricate them under warranty, despite me not being the first owner! 
Also mentioned about a small scratch on one of the objective lenses and he said he'd try to replace it. I'll post how it goes - will post the binoculars off to Zeiss's service department probably early next week (he's off till next Friday).
I have to say that so far that is excellent service - but of course it remains to be seen how it goes. Hope I get them back quickly as I've fallen in love with the little Zeiss and it's excellent image quality despite being probably about as old as I am!
Also mentioned about a small scratch on one of the objective lenses and he said he'd try to replace it. I'll post how it goes - will post the binoculars off to Zeiss's service department probably early next week (he's off till next Friday).I have to say that so far that is excellent service - but of course it remains to be seen how it goes. Hope I get them back quickly as I've fallen in love with the little Zeiss and it's excellent image quality despite being probably about as old as I am!
John Russell
Well-known member
After posting about a stiff-feeling focussing-ring on my late '70s Zeiss 8x20b bins I got a PM off Gary offering to re-lubricate them under warranty, despite me not being the first owner!
I have to say that so far that is excellent service - but of course it remains to be seen how it goes. Hope I get them back quickly as I've fallen in love with the little Zeiss and it's excellent image quality despite being probably about as old as I am!
Sam,
If Zeiss are doing extensive work on the bins they might even put in some phase-coated prisms at a small charge.
I bought some 8x20s (similar to the present Conquests) in 1989, just about the time Zeiss introduced phase-coating. About 15 years later I discovered that my pair lacked the P coating and sent them to Wetzlar for modification.
Amazingly Zeiss carried out the the modification free of charge!
John
Buff1ehead
Active member
I own three pairs of Zeiss binoculars. Purchased a pair of FL 7x42s in December, and four months later I have massive internal fogging in one of the tubes. I'm shocked, to say the least. Thank goodness I have my 8x56 Nightowls to fall back on, even though they weigh twice as much.
Will be sending the 7x42s to the Virginia repair facility on Monday, with fingers crossed. I've got major trips abroad in a couple months, and can't afford to be without travel-friendly optics.
Will be sending the 7x42s to the Virginia repair facility on Monday, with fingers crossed. I've got major trips abroad in a couple months, and can't afford to be without travel-friendly optics.
eddy the eagle
Well-known member
I lost my objective caps for my HT´s,so I e-mailed Zeiss for a price only to be told no charge.Three days later a new pair arrived in the post.Very good service thank you .....Eddy.
It shouldn't be hard to replace. It's just an ear on a ring fitted around the barrel under the eye cups. The right ring on my 8 x 20 even has a little play in it.
Bob
Yes, it looks like a ring under the eyecup assembly. I'm hoping Zeiss will either comp the parts or do the repair.
cheers
JohnG
Strange that one of the lugs failed and the second one looks bad.
If the neck strap with your Zeiss is a cheap, thin shoelace ribbon like the one that came with mine you would think that it would wear out first!
Bob
