Jonathan B.
Well-known member
After 6.5 years of heavy use, my 8x32 EL developed some faint internal haze. SONA asked me to send it in, and they performed "warranty service" on it. I got it back yesterday, and I am sure that the optical performance is better than when I bought it. It never seemed to "snap" into focus, but it does now.
Unlike the example shown in the video with Ben Lizdas, SONA did not replace the tubes. The black finish on them is worn off or is thin and shiny, so I assume that they are not replaced merely for cosmetic reasons. On the other hand, in addition to an internal cleaning and re-collimation, they rebuilt the focus mechanism. They also replaced the focus knob, rubber armor, eyecups, hinge cover, Swaro logo, and hawk emblem. The surfaces of all lenses are nearly perfect, so they were not replaced. The binocular is functionally new, and the work was performed free of charge.
Hats off to Swarovski for living up to their reputation for great service.
Unlike the example shown in the video with Ben Lizdas, SONA did not replace the tubes. The black finish on them is worn off or is thin and shiny, so I assume that they are not replaced merely for cosmetic reasons. On the other hand, in addition to an internal cleaning and re-collimation, they rebuilt the focus mechanism. They also replaced the focus knob, rubber armor, eyecups, hinge cover, Swaro logo, and hawk emblem. The surfaces of all lenses are nearly perfect, so they were not replaced. The binocular is functionally new, and the work was performed free of charge.
Hats off to Swarovski for living up to their reputation for great service.