I called Precision camera today to find out why my P900 repair is still "on hold, waiting on parts." Was told they are waiting on a new lens, which won't be available until 6-24! I shipped the camera via Fed-ex on 5-13, so that means by the time they receive the part, repair the camera and return it to me, I'll have been without it for at least two months! In the meantime, people are buying new P900s online and receiving them in a couple of days. What that says (loudly and clearly) is that lenses are available, but Nikon is more interested in selling more cameras than they are in making things right for early purchasers.
After calling Precision, I called Nikon "customer service." HA, what a misnomer that is! Their response was ...."Oh well, if Precision says it's back-ordered there's nothing WE can do." My response was...."YOU COULD SEND THEM A LENS!"....but it fell on deaf ears, didn't even get a measly "sorry."
Others have mentioned Nikon's poor treatment of their customers and now that I've experienced it myself, they could come out with a 5000mm eq lens and I wouldn't buy it. I'm sure there'll be a worthy competitor on the market soon....probably before I get the P900 back.
So all I can say is, BUYER BEWARE. You might get lucky and get a good copy, but if your camera fails after the return period provided by your retailer, don't expect Nikon to give a $%*!
MZettie, given your experience with Nikon, wonder what you make of this ?
On P19 of the July 2015 issue of UK Consumers Assn magazine, Which? ranks Nikon the "Best of the Best" amonst camera brands.
"When it comes to Best Buy cameras, Nikon takes some beating. The top scoring digital and DSLR cameras over the past twelve months were from Nikon. We tested 24 (Nikon) models and nine of these went on to become Best Buys.
"With Canon and Panasonic, Nikon shares the top spot for customer score. Owners speak highly of the brand when it comes to reliability, too, with an impressive score of 92%."
So whilst not specifically mentioning after-sales care, the impression given is that Nikon's all round package including customer care is the best overall.
A friend of mine who has only recently taken up up birding (having caught the bug off me) is on the point of buying the Nikon P610, so it will be interesting to see how it works out for him.
I've only had good experiences with Nikon over the last 30 years in Hong Kong and Sydney. With repairs often the part has to come from Japan. With a new model especially this may take more time. Up to two months. I've experienced this recently with a repair on my D800 ( AF problem) which took about 6 weeks. I understand the frustration when it's a new camera.
In Hong Kong I take my Nikons in for cleaning and they do it while I wait and it takes about 20 mins.
Neil.
MZettie, given your experience with Nikon, wonder what you make of this ?
On P19 of the July 2015 issue of UK Consumers Assn magazine, Which? ranks Nikon the "Best of the Best" amonst camera brands.
"When it comes to Best Buy cameras, Nikon takes some beating. The top scoring digital and DSLR cameras over the past twelve months were from Nikon. We tested 24 (Nikon) models and nine of these went on to become Best Buys.
"With Canon and Panasonic, Nikon shares the top spot for customer score. Owners speak highly of the brand when it comes to reliability, too, with an impressive score of 92%."
So whilst not specifically mentioning after-sales care, the impression given is that Nikon's all round package including customer care is the best overall.
A friend of mine who has only recently taken up up birding (having caught the bug off me) is on the point of buying the Nikon P610, so it will be interesting to see how it works out for him.
Wotcha, I'm probably not the best person to ask about Nikon's customer service, since this is my first experience with them and it coincided with the release of a new camera that they were obviously having problems with.
I did get my P900 back from Precision Camera. Haven't used it much though, in part because it was returned to me with the old firmware installed. I was reluctant to try to download 1.1 again because the first time around I did it incorrectly, and subsequently, when my computer did an automatic update I lost stuff that I was never able to retrieve. Ended up buying a new computer since the old one was getting pretty long in the tooth.
Anyway, my better half managed to get the new firmware downloaded and installed correctly, so I waited til he was able to do it this time too. So far it seems ok, fingers crossed.....
Hey Moocher, I just got a reply from the waiting list at Nikon UK, stock arrived with them yesterday, I had already sourced one from my pal in Hong Kong, so try Nikon online.
Hello,
What do you think about P900 vs Telescope to identify birds or just enjoy birdwatching?
I don't own a telescope and i'm considering P900 option because it's cheaper and zoom is (i think, not sure) even bigger than on a x70 telescope, it's also smaller and lighter.
The downsides of P900 vs telescope is battery managing, rain/salt resistance for seawatching, and a good telescope is brighter.
About watching a screen vs in a ocular, i don't know...
What do you think?
Thanks
Matthieu
Matthieu,
I'm more of a photographer but I still prefer binoculars for identifying birds. A spotting scope is good for long distance observing but I don't walk around with one on my shoulder any more. Too heavy and slow to set up and this is more likely to spook the bird than bins.
I have the P900 and my Swaros around my neck as I walk around.
Neil.