Ben Rackstraw
Well-known member
Very sad that I have to post this, but I thought I ought to relate my recent unfortunate experiences with mail order of digital camera equipment...
A problem with 7dayshop.com's location in Guernsey is that they have to label their packages as containing photographic media, so that customs do not X-ray the packs. This makes them an obvious target for any unscrupulous Royal Mail staff - and we seem to have someone like this in our local area.
Two weeks ago, we received delivery of a package that was supposed to contain a 256Mb memory card, but which had been ripped open and the contents taken (although leaving the invoice inside). This came in a Royal Mail apologies bag.
I immediately contacted both 7dayshop and Royal Mail, both of whom replied to state that I should sort out the problem with the other party. 7dayshop have washed their hands of the problem, stating that since Royal Mail admitted liability then I should fight it out with them, and that they wouldn't be sending a replacement card out to me. Royal Mail said that normally the sender would do this, and then pursue the claim against Royal Mail themselves. I am still awaiting a reply to my follow-up e-mail to Royal Mail (almost 2 weeks since I sent it).
So this left me out of pocket and without a memory card for my camera. I have since ordered another card from an alternative, mainland UK source, and will be doing this for all my purchases in future.
Just thought I'd let people know about this problem... it would seem that goods from 7dayshop might be at a higher risk from theft, and the company are not prepared to provide the support to their customers when this does happen.
And as for Royal Mail....well.... :C
A problem with 7dayshop.com's location in Guernsey is that they have to label their packages as containing photographic media, so that customs do not X-ray the packs. This makes them an obvious target for any unscrupulous Royal Mail staff - and we seem to have someone like this in our local area.
Two weeks ago, we received delivery of a package that was supposed to contain a 256Mb memory card, but which had been ripped open and the contents taken (although leaving the invoice inside). This came in a Royal Mail apologies bag.
I immediately contacted both 7dayshop and Royal Mail, both of whom replied to state that I should sort out the problem with the other party. 7dayshop have washed their hands of the problem, stating that since Royal Mail admitted liability then I should fight it out with them, and that they wouldn't be sending a replacement card out to me. Royal Mail said that normally the sender would do this, and then pursue the claim against Royal Mail themselves. I am still awaiting a reply to my follow-up e-mail to Royal Mail (almost 2 weeks since I sent it).
So this left me out of pocket and without a memory card for my camera. I have since ordered another card from an alternative, mainland UK source, and will be doing this for all my purchases in future.
Just thought I'd let people know about this problem... it would seem that goods from 7dayshop might be at a higher risk from theft, and the company are not prepared to provide the support to their customers when this does happen.
And as for Royal Mail....well.... :C
