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ZEISS DTI thermal imaging cameras. For more discoveries at night, and during the day.

Terra has a baby (1 Viewer)

ceasar said:
Troubador said:
No Lee. I didn't call. I'm hollering!;)

If Zeiss gave me a 10 year warranty when I bought it does that mean when I transfer it to someone else they have a Lifetime warranty?:C:eek!:

Bob
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Bob:

Did you read the posts from above, and all of the wty. info that you
received with your binocular?

You have a lifetime limited wty. in the USA.

If it makes you feel better, go holler again, this time off by yourself.

Jerry
Click to expand...
 
NDhunter said:
ceasar said:
Bob:

Did you read the posts from above, and all of the wty. info that you
received with your binocular?

You have a lifetime limited wty. in the USA.

If it makes you feel better, go holler again, this time off by yourself.

Jerry
Click to expand...

Hey Jerry,

Yes I did read everything about my warranty in the information booklet I received for my 8x42 Terra ED. There is nothing in it mentioning a lifetime warranty.

Instead, why don't you tell me where I can find this lifetime limited warranty which takes precedence over the one I have which was dated 02/13. That is the date the booklet was printed. Remember, this lifetime limited warranty is going to have to be dated after mine is to cover my binocular because I registered it with Zeiss and they know what kind of warranty it has. And I am not sure I really want a Lifetime Limited Warranty over one which takes care of everything over the term of 10 years.

OK?

This reminds me of George Steinbrenner's ownership partner in the New York Yankees. He was a "limited partner." He said that there was nothing so limited as a limited partner of George Steinbrenner!

Bob
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Bob:

The USA wty. is a foldout included with my binocular also
with a date of 02-13. Mine was purchased from Cameraland, if that makes any difference.
Doug does not handle gray market.

As mentioned earlier you can find this info. on the Zeiss website.

Don't worry, be happy. ;)

Jerry
 
Jerry,

I got mine from Camera Land too. The warranty inside the "User Instructions" card is not mentioned on its cover and it is different from the one in the booklet which clearly states on its cover "Instructions for use/Guarantee."

This indicates to me that Zeiss's left hand did not know what its right hand was doing when these instructions were printed. No proof reading was done.

Next question: Which warranty is better? Clearly the "Lifetime" one is because the 10 year warranty requires you to send in your own personal guarantee card which you received from Zeiss after you registered your binocular with them in order to get service. See page 25. What do you do if you have misplaced it?

Note to the Zeiss rep who is following this discussion: Be sure to have the warranty information for the New SF thoroughly proof read before releasing it with the new binoculars!:eek!::eek!:

Bob
 
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Pinewood said:
Hello Bob,

May you register it online?

Happy bird watching,
Arthur:hi:
Click to expand...


Hi Arthur,

Yes. There are instructions in the manual for registering it online. In both cases, after either online or mail registration you will receive the personal guarantee card in 4 to 6 weeks. It takes that long to process it.

Certainly if this is done Zeiss must have a record of it.

Bob
 
Troubador said:
That is the plan for all Terra models.

Lee
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This was the situation regarding the current Terra 42s, as explained by Stephen Ingraham and Mike Jensen, and with my post above, I am assuming the same will apply to future Terras like the 32. However I haven't seen this confirmed by anyone from Zeiss so I might have been jumping the gun a bit here.

Lee
 
Troubador said:
ceasar said:
Bob I've got a headache just reading that :smoke:

To paraphrase Jan, where is Mike Jensen when you need him??? :t:

Lee
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As I've understood today, he'll meet the other Zeiss reps from all countries coming week in Wetzlar to brainstorm over issues like earlier mentioned.

It is indeed impossible to explain to non US citizens that they only get 2 years guarantee. This is at least the Dutch consensus in this matter.

Jan
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jan van daalen said:
Troubador said:
As I've understood today, he'll meet the other Zeiss reps from all countries coming week in Wetzlar to brainstorm over issues like earlier mentioned.

It is indeed impossible to explain to non US citizens that they only get 2 years guarantee. This is at least the Dutch consensus in this matter.

Jan
Click to expand...

To All:
Warranties are designed to service the products and maintain the highest level of consumer expectation based on legal and geographic needs. In the USA, lifetime warranties at Zeiss have been in place many, many years, and are standard amongst all optics companies. Zeiss offers a limited lifetime warranty on our products in the USA because it both meets the standard of what American consumers expect from a manufacture when the consumer purchases optics, and is also very necessary to remain competitive. If a product is purchased in America, it is serviced in America and falls under the USA warranty policy. If a product is purchased abroad, different warranties and service policies may apply.
Click to expand...
 
mjensen6577 said:
To All:
Warranties are designed to service the products and maintain the highest level of consumer expectation based on legal and geographic needs. In the USA, lifetime warranties at Zeiss have been in place many, many years, and are standard amongst all optics companies. Zeiss offers a limited lifetime warranty on our products in the USA because it both meets the standard of what American consumers expect from a manufacture when the consumer purchases optics, and is also very necessary to remain competitive. If a product is purchased in America, it is serviced in America and falls under the USA warranty policy. If a product is purchased abroad, different warranties and service policies may apply.
Click to expand...



This still does not explain why we get two warranties in the USA. (I can only speak for Zeiss binoculars sold for use in the USA.) They are the Limited Lifetime Warranty and the 10 year Warranty.

My 8x42 Terra ED came with both of them. The Limited Lifetime Warranty was printed on the instruction sheet that came with the binocular. The 10 year warranty was explained in detail in the handbook which came with the binocular. This is the booklet which contains the registration information for the new binocular with instructions on how to get a registration card which will have to accompany the binocular should it have to be returned to Zeiss for warranty repair work.

This 10 year warranty is written in English, and Spanish, and French, and German and a far eastern language--probably either Chinese or Japanese.

Bob
 
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Bob:

You are very slow on the uptake. The warranty has been spelled out clearly.

Not sure why you would have any further questions.

Jerry
 
ceasar said:
No Jerry,

You are the one who seems to be slow.

BOTH warranties have been spelled out clearly.

Bob
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Bob, perhaps this helps clarify. There is one product made and packaged for all global regions. With different warranties offered in different geographic regions, we can not economically package one product for the USA and one product for other global regions. The decision was made to include both warranties in all Terra products, and then the consumer will be serviced based on his/her geographic location. Perhaps we can do a better job spelling this out to limit the confusion. I will discuss this with my marketing team.

Thanks for the input. It will help us be a better company.

M
 
mjensen6577 said:
Bob, perhaps this helps clarify. There is one product made and packaged for all global regions. With different warranties offered in different geographic regions, we can not economically package one product for the USA and one product for other global regions. The decision was made to include both warranties in all Terra products, and then the consumer will be serviced based on his/her geographic location. Perhaps we can do a better job spelling this out to limit the confusion. I will discuss this with my marketing team.

Thanks for the input. It will help us be a better company.

M
Click to expand...

Thank you for responding Mike!

That will help clear up the confusion on this issue.:t:

And have a pleasant Thanksgiving Holiday!B :)

Bob
 
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