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Warning! Do NOT buy Zeiss! (1 Viewer)
- Thread starter es-foci
- Start date
Now that right there is True Romance!B
Regarding original post - I don't quite understand. I once bought a pair of binos from a store, made by one of the "Big 3" (not Zeiss). When I looked through it at home, I noticed stuff in one barrel (black paint chips, I think). So I took it back to the store, smiled and explained the problem, and they immediately replaced it. With a smile and an apology.
On another occasion, I bought a pair of classic porros (the Austrian ones) from an online retailer in the UK. Similar problem - a chip or something inside a barrel. I emailed the retailer, they told me to send them back and sent me a new pair.
These problems are easy to resolve with a pleasant chat, phone call or email. Responsible vendors don't want the hassle of dissatisfied customers. And if you deal with the retailer (who is the first line of responsibility under EU law), you don't even have the hassle of returning the product to the manufacturer.
Sagittarius
Well-known member
I complained about a product at a message board on another site, earlier this year, and shouldn't have.
I returned it to the retail store for a refund so, in hind sight, should have said nothing.
In all other cases, I have contacted the manufacturer with the problem and they always came through for me.
The main reason I complained about the product above was because the guys on the other site put down the product I replace it with, so, I had to have my revenge and tell them their favorite, not so perfect, product was a failure for me. :news:
Yes, I know, it was very petty of me! |8(|
I returned it to the retail store for a refund so, in hind sight, should have said nothing.
In all other cases, I have contacted the manufacturer with the problem and they always came through for me.
The main reason I complained about the product above was because the guys on the other site put down the product I replace it with, so, I had to have my revenge and tell them their favorite, not so perfect, product was a failure for me. :news:
Yes, I know, it was very petty of me! |8(|
Mac308
Well-known member
I had the EXACT same experience. I'll name mine though, it was Leica.
No Big Deal.
And Leica is still my favorite of the "Big 3" and I have 3 different Leica units around the house.
No internet beotching necessary.
rosbifs
PutAin STOP
i am afraid i hate this trial by internet thing. we have an interest in trip advisor (as a restaurant owner) and some of the comments defy belief - that said we are number one in the village and get a lot of business through it - but the odd bad comment (mostly unwarranted) is very disheartening.
i'm not against constructive comments but three of our poorest comments relate to us 'refusing' customers because we were full (they hadn't booked).
'do not buy zeiss' is a damaging headline and something i'm sure will be sorted without the necessity to diss all and sundry.
a purchaser, who normally tests in a shop, then buys through mail order because its cheaper has to then accept the returns policy of that purchasing channel.
in this instance zeiss will have quality controlled the product but things sometimes get bashed around in the post dislodging some unseen dust or part.
i'm not against constructive comments but three of our poorest comments relate to us 'refusing' customers because we were full (they hadn't booked).
'do not buy zeiss' is a damaging headline and something i'm sure will be sorted without the necessity to diss all and sundry.
a purchaser, who normally tests in a shop, then buys through mail order because its cheaper has to then accept the returns policy of that purchasing channel.
in this instance zeiss will have quality controlled the product but things sometimes get bashed around in the post dislodging some unseen dust or part.
jan van daalen
Well-known member
Ah, monsieur Rosbifs
,We went through your beautifull little village in the summer of '13 and I do hope you recovered well from the dreadfull waterdamage of that year!!
We were very happy to drive with a Landrover Defender through the Pyrennees because when it rains IT RAINS!!!
Jan
WJC
Well-known member
Now that right there is True Romance!B
Regarding original post - I don't quite understand. I once bought a pair of binos from a store, made by one of the "Big 3" (not Zeiss). When I looked through it at home, I noticed stuff in one barrel (black paint chips, I think). So I took it back to the store, smiled and explained the problem, and they immediately replaced it. With a smile and an apology.
On another occasion, I bought a pair of classic porros (the Austrian ones) from an online retailer in the UK. Similar problem - a chip or something inside a barrel. I emailed the retailer, they told me to send them back and sent me a new pair.
These problems are easy to resolve with a pleasant chat, phone call or email. Responsible vendors don't want the hassle of dissatisfied customers. And if you deal with the retailer (who is the first line of responsibility under EU law), you don't even have the hassle of returning the product to the manufacturer.
"Responsibility" would also serve the user, if they could get their brains around maturity and really understand a little about optics. Instead they will brag about low-ball prices on their GREAT bino, and then whine that it's really NOT an "Alpha."
There is a reason I don't respect such behavior; it doesn't deserve any. It's like a person who WANTS to drive but bellyaches about all those confusing dials on the dashboard! :eek!:
Bill
I don't understand a lot of my dashboard. I just drive. I once had a 2nd hand Japanese import Nissan Serena, lovely family wagon, that had a button on the dash that said 'Snow'. It never, ever snowed when I pressed it, and I never complained on a Nissan forum. But in the interests of giving online credit where due, the retailer that immediately exchanged my binos was Conn's Cameras in Dublin, and the online guys in the UK that did likewise were Clifton Cameras. Top Folk.
WJC
Well-known member
That's exactly why I try to save people from themselves whenever I can. Sometimes they won't let me, choosing instead to walk into the fire. We all have free agency. Many people want that agency without the responsibility that comes with it. The two, however, are inseparable. Not WANTING to understand that is why our prisons are bursting at the seams.
And Pert, "Pert," I like that, the picture they have of you in the post office looked really good. You're no Dillinger, but I'm sure you're working on it. |8.|
Bill
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WJC
Well-known member
That's what kept me in trouble over at CN. Some people would come on, with zero knowledge of optics, and start pontificating about all manner of things, hoping to secure themselves a place of honor in the community. Then when I would try to introduce a little reality into the conversation, they would either fiercely kick against the pricks or take their ball and go home.
Bill:eek!:
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birdazzLED
Well-known member
One negative comment produces a thread full of praise. I'm sure Zeiss doesn't mind.
rosbifs
PutAin STOP
Ah, monsieur Rosbifs
We went through your beautifull little village in the summer of '13 and I do hope you recovered well from the dreadfull waterdamage of that year!!
We were very happy to drive with a Landrover Defender through the Pyrennees because when it rains IT RAINS!!!
Jan
Did you stay in Luz at all? I remember a dutch couple with a Landrover Defender and a big dog (it bit the wife in the campsite)...
Things have recovered but there is still a lot of work to do in and around the area. Some business have crashed (in Bareges).
jan van daalen
Well-known member
No, we were passing through (and are wildcampers) and our Labrador only appetites postmen.
Jan
That's good to know. Does he only bite them in their "campsite?"
Bob
Bob / Jan
Aren't we supposed to call them 'postpersons' or 'mailpersons' today, since some of them are ladies?
Or even 'deliverers of positive postal outcomes?' :-O
Lee
I had a similar issue with a Zeiss Conquest rifle scope I purchased. It had about 5 small pieces of dust/dirt ??? or something in the view when looking thru it.
The retailer (Cabela's) took it back and quickly replaced it with another unit that had no such problems. The second Conquest rifle scope I purchased (Cabela's) had no such problem, and the Conquest HD binoculars I purchased (Cabela's) had no such problem.
Guess it didn't stop me from purchasing additional Zeiss, but I was surprised to see such a unit in the first place. I tend to agree, this shouldn't happen.... but it does.
CG
The retailer (Cabela's) took it back and quickly replaced it with another unit that had no such problems. The second Conquest rifle scope I purchased (Cabela's) had no such problem, and the Conquest HD binoculars I purchased (Cabela's) had no such problem.
Guess it didn't stop me from purchasing additional Zeiss, but I was surprised to see such a unit in the first place. I tend to agree, this shouldn't happen.... but it does.
CG
Bloodstriker
Well-known member
I'd like to chime in and say that I have owned a few Zeiss products. Two rifle scopes (4.5-14x40 and 5-25x50)as well as a pair of Conquest HD binoculars.
I keep coming back to Zeiss as their products provide a good price/performance for their class and they have great customer service.
I keep coming back to Zeiss as their products provide a good price/performance for their class and they have great customer service.
I don't agree. This is a price range where these things should not happen. and if they do, the best one can do to motivate a manufacturer to improve their QC is to make these things public. Particularly in these times when so much needs to be ordered in the internet.
I should add that this is not Zeiss specific, but their QC has been particularly spotty in the past. I had even finger prints on a prism.
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