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Old Wednesday 18th January 2017, 18:49   #1
Peewit
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Viking binos repairs

Hi there

Just want to say that I have had my Viking bino's for a long time.

They have been functional and have great quality as a product so we are happy

Sadly my OH (bless him) dropped the bino's onto our carpet in our house, and causes the bino eye cups to stick one way (for the glasses wearers)

We have has them so long, and we believe the warranty is expired now!

How much would this repair cost - any ideas would be appreciated?

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Old Wednesday 18th January 2017, 19:29   #2
typo
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Viking moved their service facility down to Suffolk over the summer and I suggest you give them a call first. Hopefully it's a trivial repair that you might even be able to do yourself. I think Jo is the person you need to speak to. 01986 875315

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Old Thursday 19th January 2017, 09:38   #3
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Quote:
Originally Posted by typo View Post
Viking moved their service facility down to Suffolk over the summer and I suggest you give them a call first. Hopefully it's a trivial repair that you might even be able to do yourself. I think Jo is the person you need to speak to. 01986 875315

David
Thank you David - will try your suggestion
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Old Wednesday 25th January 2017, 11:46   #4
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Just got a phone call from Viking via the RSPB, and they have fixed my bino's

£20 is not bad, and free postage, because we are picking them up at the RSPB Lodge, Sandy asap.

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Old Wednesday 25th January 2017, 13:38   #5
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I think that's a result.

Was it Joe you dealt with?

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Old Wednesday 25th January 2017, 23:51   #6
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Quote:
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I think that's a result.

Was it Joe you dealt with?

David
Not sure David OH answered phone
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Old Thursday 23rd February 2017, 18:37   #7
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Hope it's OK to mention here recent good experience using Viking repair dept. Sent in my Viking 6.5x32MD (remember David?); left eyecup was a bit loose. When I phoned was answered promptly and communication was assuringly efficient and polite; sorry forgot to ask his name. Repair was done under guarantee.
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Old Friday 24th February 2017, 07:22   #8
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Glasgow accent? Spoke to Joe on the Viking stand last Birdfair. He worked with Dougie Biggart (RIP) for many years and didn't seem too sure about the move to rural Suffolk.

Glad to hear the MDs are still getting some milage and Viking are doing a good job. Weren't the eye cups a bit wobbly from new?

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Old Friday 24th February 2017, 12:58   #9
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Glasgow accent?
Ah, assume it wasn't Joe then; while being conscious of this passage from Sullivan's first operetta :

BOX: Cox! (About to embrace. BOX stops.) Youíll excuse the apparent insanity of the remark, but the more I gaze on your features, the more Iím convinced that youíre my long lost brother.
COX: The very observation I was going to make to you!
BOX: Ah! Tell me, in mercy tell me, have you such a thing as a strawberry mark on your left arm?
COX: No!
BOX: Then it is he! (They rush into each otherís arms.)

Hope Joe's settled alright; guess he must be too young to see Glasgow to a flat picturesque landscape as a dream move.

Yep the MDs have given decent service thanks. I do remember you warning someone about the "rattly" eyecups. Never been an issue for me because I always have them fully down but wanted them to work in case wished to share when out and about. Just checked and the newly serviced eyecup is better than the other : rock solid for first two clicks and only tiny movement when fully out. I'm content. As least the all important focuser was nicer than a Swarovski out of the box
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Old Friday 10th March 2017, 17:34   #10
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Anyone having an e-mail adress to viking repair center, where they actually will answer ?
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