My wife has a Zeiss Victory 10x40B T*P* model that she cherishes very much. We bought it in July 2001, and of course it shows its age to some extent. It's one of those models where the rubber cover has worn quickly to a not very nice matted appearance. However, optically, it is still fine. These binoculars have always accompanied us over the years on our extensive travels. And they have often had to share storage space on the floor next to boots and dirt in front of the car seat. So at some point, the eye cups were hard to move in and out, and the rubber covers of them had lost their stability.
After our last trip, we decided to check whether the problems could be corrected at a reasonable price. Well, when I called, I was told that this would most likely be done without charging us. And sure enough, not only was the service very fast, it was also free. My wife feels like she got new binoculars, which is, of course not true. But all the problem parts have been replaced and the binoculars got a fine external cleaning. (They are still clean inside.) So it would seem that Zeiss has now a similar great after sale policy like Swarovski. Whereas Leica still lags behind, at least in Switzerland.
After our last trip, we decided to check whether the problems could be corrected at a reasonable price. Well, when I called, I was told that this would most likely be done without charging us. And sure enough, not only was the service very fast, it was also free. My wife feels like she got new binoculars, which is, of course not true. But all the problem parts have been replaced and the binoculars got a fine external cleaning. (They are still clean inside.) So it would seem that Zeiss has now a similar great after sale policy like Swarovski. Whereas Leica still lags behind, at least in Switzerland.