Hi Leica owners. Have a second hand pair of 10x42 BNs that do not have the warranty card passport. Would like to have them serviced and the push/pull eye cups checked as the the right has a bit of play and pushes back in easy. Any one know the way to go with this please. in the UK Thanks Chris
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Leica repair service (1 Viewer)
- Thread starter breydon
- Start date
Garrulous Jay
Well-known member
Chris My ultravids were looking a bit tired and having a few months of inactivity ahead, I decided to send them off to be serviced. I located an agent in London at Bruton Place and duly sent them in. I was told that if it was just servicing I wanted, then they would do this free of charge, in London. Any repairs had to go to Germany. It was ages before I heard anything but my queries were always answered promptly and I was told that they had, in fact, been sent to Germany as they wanted to replace the rubber armouring. Alarm bells - hang on, I didn't ask for this. Am I going to get an enormous bill? No, they said. Anyway, the bins eventually came back in early August looking like absolutely brand spanking new and they didn't charge me a penny. Great service, if a little slow. Address in London: Ashna Vaghela/Jimmy Hughes, Client Care Team, Leica Camera UK, 34 Bruton Place, Mayfair, London W1J 6NR www.leica-camera.co.uk
Many thanks my friend for your help. Have emailed a request Regards Chris
Jeff Hopkins
Just another...observer
I had some repairs done on my scope eyepiece a couple years back (here in the US). I didn't have a warranty card, but when I gave them the serial number on it, they asked me where I purchased it. When I told them, they said it was still under warranty and they'd repair it for free.
Unfortunately, it took 2-3 months to complete the repair.
Unfortunately, it took 2-3 months to complete the repair.
They really need to open a USA based center as well.
I think if they followed a similar set up as Swaro in regards to warranty and got the word out they would be better off. If Swaro can do it, i bet they can too. And it would be very smart.
That being said, it sounds like they are trying to improve?
I think if they followed a similar set up as Swaro in regards to warranty and got the word out they would be better off. If Swaro can do it, i bet they can too. And it would be very smart.
That being said, it sounds like they are trying to improve?
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A2GG
Beth
They already have one in Allendale, NJ.
A2GG
Beth
I called their main number and the recording for repair states it's the only repair center in the US and they use all original parts.
I'll bet they are busy and it probably takes a while to get your bino back.
Do you know whether or not Swarovski has turn around service in SONA on their Spotting Scopes and the lenses that go with them?
Bob
I think I found a partial answer; at least in Europe and apparently Swarovski doesn't. See attached link.
http://www.birdforum.net/showthread.php?p=3276587#post3276587
Scopes seem to be treated differently than binoculars.
Bob
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The eye cup problem looks like its sorted it self with use. There are other dealers i can get them serviced and cleaned at .There's a feeling about having a pair of Leica's round your neck don't know what it is could be that you have got that view at last
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