Greeting all!
One never knows how they will be treated after the sale when a problem arises with their optic purchase. Binocular warranty service should be expeditious with good communication. You PAY for it and you should get it.
So today, I'd like to tell about a company that does it the way it SHOULD be done by all companies.
So my girlfriend has had some Vortex Diamondback 8X42s for a few years. $200 binocular, right? One of the eyecups would no longer adjust properly. She filled out the paperwork and sent them in on October 11. On October 13 she received an email:
On November 1 she received the next email from FedEX stating the binoculars had been shipped from Vortex.
The binoculars were returned repaired properly, inspected, and cleaned. THIS is the way a warranty claim on binoculars should be handled. The binocular owner is made aware of progress all along the way. This manner of service sure makes one want to recommend a Vortex product and purchase ANOTHER Vortex product. I know I will do both.
Hat's off to Vortex for doing things the right way! :t:
One never knows how they will be treated after the sale when a problem arises with their optic purchase. Binocular warranty service should be expeditious with good communication. You PAY for it and you should get it.
So today, I'd like to tell about a company that does it the way it SHOULD be done by all companies.
So my girlfriend has had some Vortex Diamondback 8X42s for a few years. $200 binocular, right? One of the eyecups would no longer adjust properly. She filled out the paperwork and sent them in on October 11. On October 13 she received an email:
Thank you for choosing Vortex Optics. This is to inform you that we have received the product you sent in for service under our VIP warranty. Turnaround times vary by department and workload, but we always strive to return your optic to you as soon as possible, working on items in the order they arrive. If you have sent us a binocular or spotting scope, current turnaround time is about 12-15 business days not including shipping time. For riflescopes and red dot scopes, current turnaround time is approximately 5-7 business days, not including shipping time.
On November 1 she received the next email from FedEX stating the binoculars had been shipped from Vortex.
The binoculars were returned repaired properly, inspected, and cleaned. THIS is the way a warranty claim on binoculars should be handled. The binocular owner is made aware of progress all along the way. This manner of service sure makes one want to recommend a Vortex product and purchase ANOTHER Vortex product. I know I will do both.
Hat's off to Vortex for doing things the right way! :t: