crinklystarfish
Well-known member
I have had many Leica sports optics over the years and they have generally been of very good quality and utterly reliable.
In 2001 I purchased a Trinovid 8x32BN which provided years of high quality service. However, late last year it developed a focussing issue (would not quite focus out to 'infinity' in the non-diopter adjusted barrel.
I contacted the Leica customer service team in Germany who, within a couple of hours, had arranged to collect the Trinovid to diagnose the problem.
A few days after collection I was pleased to receive a communication stating that the problem would be fixed free of charge.
A few weeks then elapsed during which time I was able to track the progress of the repair via Leica's online tracking system. Things seemed to be progressing well but then I was contacted again by the customer services team who informed me a part required was not currently available.
My immediate disappointment was soon put behind me though, as quite spontaneously the company offered to supply a brand new Ultravid 8x32HD as a direct replacement free of charge.
I gratefully accepted and within a few days had the new binocular delivered.
It is fair to say that I am utterly impressed at this service: everything just happened around me. The only thing I had to do to bring about this incredibly generous upgrade was answer a couple of e-mails and hand over and receive packages from the courier.
The Ultravid, incidentally, is awesome. There are subtle optical improvements across the board over my ageing Trinovid and it performs more like a premium x42 than a x32. It's also comparatively light and a noticeably more compact.
Fantastic service and a fantastic binocular.
In 2001 I purchased a Trinovid 8x32BN which provided years of high quality service. However, late last year it developed a focussing issue (would not quite focus out to 'infinity' in the non-diopter adjusted barrel.
I contacted the Leica customer service team in Germany who, within a couple of hours, had arranged to collect the Trinovid to diagnose the problem.
A few days after collection I was pleased to receive a communication stating that the problem would be fixed free of charge.
A few weeks then elapsed during which time I was able to track the progress of the repair via Leica's online tracking system. Things seemed to be progressing well but then I was contacted again by the customer services team who informed me a part required was not currently available.
My immediate disappointment was soon put behind me though, as quite spontaneously the company offered to supply a brand new Ultravid 8x32HD as a direct replacement free of charge.
I gratefully accepted and within a few days had the new binocular delivered.
It is fair to say that I am utterly impressed at this service: everything just happened around me. The only thing I had to do to bring about this incredibly generous upgrade was answer a couple of e-mails and hand over and receive packages from the courier.
The Ultravid, incidentally, is awesome. There are subtle optical improvements across the board over my ageing Trinovid and it performs more like a premium x42 than a x32. It's also comparatively light and a noticeably more compact.
Fantastic service and a fantastic binocular.
