8.5x42 Swarovision Focus Problem
I purchased a new pair of the 8.5x42 Swaros late last summer from EO. I ended sending them back to EO after a few days because the focus knob was rubbing severely against the rubber armor causing a rough focus and a squeaking sound. It was worse the hotter it got. EO sent me a different pair that although better still rubbed a little when it got over 80 degrees. Below 80 degrees and in the air conditioned house the focus was not an issue. I called Swarovski at the time and they said they were not aware of any problems. Since I loved the binos and it was getting colder I thought I would use them over the winter and see if it diminished.
Well now that it has gotten hot again, it does that in the South, the roughness and squeak is back. I called Swarovski and they now tell me they are aware of the issue and there is really nothing they can do. I have nothing but Swarovski optics, (8x32 Swaros, 12x50 Swaros, 95 mm ATX) and have been buying their products over the last 20 years and this is the first time I have been disappointed in a response from them. He said I could ship they back for them to take a look at but they had no solution for the issue. Why send them back if there is no fix on a problem they are aware of? Paying $2800 for a binocular you should not expect to have the focus wheel turn rough and squeak when it gets hot.
Anyone else notice this issue and get a different response from them?
I purchased a new pair of the 8.5x42 Swaros late last summer from EO. I ended sending them back to EO after a few days because the focus knob was rubbing severely against the rubber armor causing a rough focus and a squeaking sound. It was worse the hotter it got. EO sent me a different pair that although better still rubbed a little when it got over 80 degrees. Below 80 degrees and in the air conditioned house the focus was not an issue. I called Swarovski at the time and they said they were not aware of any problems. Since I loved the binos and it was getting colder I thought I would use them over the winter and see if it diminished.
Well now that it has gotten hot again, it does that in the South, the roughness and squeak is back. I called Swarovski and they now tell me they are aware of the issue and there is really nothing they can do. I have nothing but Swarovski optics, (8x32 Swaros, 12x50 Swaros, 95 mm ATX) and have been buying their products over the last 20 years and this is the first time I have been disappointed in a response from them. He said I could ship they back for them to take a look at but they had no solution for the issue. Why send them back if there is no fix on a problem they are aware of? Paying $2800 for a binocular you should not expect to have the focus wheel turn rough and squeak when it gets hot.
Anyone else notice this issue and get a different response from them?