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|Sunday 18th July 2010, 16:22||#1|
Join Date: Sep 2006
Free ED50 Tripod Repair in 5 Working Days
Despite great care attaching and removing tripod plates (I use a monopod and a tripod) my ED50's helicoil partly pulled out.
I sent it to Nikon UK for repair with a letter pointing out this was a known problem (thanks to everyone who has posted about this), and therefore asking them to consider repairing it free of charge. The foot is attached by 4 small screws and 1 large one, and provided it's the only damaged bit, it can presumably be changed out in less than 5 minutes.
I posted the scope to Nikon on a Wednesday using Royal Mail Special Delivery which is Next Day Delivery, and included insurance. The following Monday I receive an email acknowledgement that it had been received, and 3 days later on the Thursday I got the scope back repaired free of charge, quoting 1.5 hours free labour (guess that includes unpacking and re-packing). Taking out a day each end for transit that's a 5 working day turnaround at Nikon, which I think is pretty good these days.
Thank you Nikon UK !
|Sunday 18th July 2010, 16:51||#2|
Join Date: Jun 2008
Location: Cheshire UK
Well done Nikon UK that is 5***** service.
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