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foxydave · Monday 16th August 2010, 09:19

Hi i brought a samsung story external hard drive move all my photos on to it ok . today its dead no light . its only a week old does mean i have all my photos cheers any help please

Andrew Rowlands · Monday 16th August 2010, 10:27

Hiya Dave,

You really meant move, right - not copied? Ouch :(

First, don't panic. It's probably a fault with the box or power supply not with the hard drive inside the box.

If you don't have a backup set of your data, it's probably best to forget the warranty because all the supplier is obliged to do is offer you a replacement or refund (though, depending on where it was bought, they may attempt basic data recovery for you).

The hard drive inside it is a standard SATA drive and once the external box has been opened, it should be straightforward to remove and connect it to a recent computer as a slave drive to check if it works or not and that your data is still there.

So, my first steps would be to 'break' the box and connect the drive to a PC.

Andy.

foxydave · Monday 16th August 2010, 11:13

hi andrew thanks for response unfortunatly i am a idiot when it comes to computers just dont understand them .but i will see if i can get someone in cheer mate

Monday 16th August 2010, 09:19	#1
foxydave Registered User Join Date: Feb 2005 Location: Canvey Island essex Posts: 1,386	external hard drive stop working Hi i brought a samsung story external hard drive move all my photos on to it ok . today its dead no light . its only a week old does mean i have all my photos cheers any help please

Monday 16th August 2010, 10:27	#2
Andrew Rowlands Registered User Join Date: Mar 2003 Location: Wales. Posts: 5,888	Hiya Dave, You really meant move, right - not copied? Ouch :( First, don't panic. It's probably a fault with the box or power supply not with the hard drive inside the box. If you don't have a backup set of your data, it's probably best to forget the warranty because all the supplier is obliged to do is offer you a replacement or refund (though, depending on where it was bought, they may attempt basic data recovery for you). The hard drive inside it is a standard SATA drive and once the external box has been opened, it should be straightforward to remove and connect it to a recent computer as a slave drive to check if it works or not and that your data is still there. So, my first steps would be to 'break' the box and connect the drive to a PC. Andy.
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Monday 16th August 2010, 11:13	#3
foxydave Registered User Join Date: Feb 2005 Location: Canvey Island essex Posts: 1,386	hi andrew thanks for response unfortunatly i am a idiot when it comes to computers just dont understand them .but i will see if i can get someone in cheer mate

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