Join for FREE
It only takes a minute!

Welcome to BirdForum.
BirdForum is the net's largest birding community, dedicated to wild birds and birding, and is absolutely FREE! You are most welcome to register for an account, which allows you to take part in lively discussions in the forum, post your pictures in the gallery and more.

Reply
 
Thread Tools Rate Thread
Old Wednesday 4th January 2012, 03:09   #1
jasonp
Registered User

 
Join Date: Nov 2005
Location: Uvalde, Texas
Posts: 167
Minox Warranty Experience

I've owned a pair of Minox BV 8x42 BR Bins for about 2.5 years now. The other day I came home and discovered my kids had been playing with them. They somehow dropped or threw the bins and bent one of the twist out eye cups almost half way closed. I emailed Minox to inquire how much a repair would be knowing it was my fault they had been damaged. They (Greg Clark) responded and just told me to send them in so they could look at them. I emailed him back and requested that they email me with a price for repair before fixing them. Well about 1.5 weeks after sending them off, I went to my mailbox to find a completely repaired pair of Bins at no charge! I almost feel guilty because the damage was my fault but I'll take free any day. Minox has earned a new loyal customer.
Thank you Greg and everyone else at Minox for taking care of your customers.


jasonp is offline  
Reply With Quote
Old Wednesday 4th January 2012, 11:35   #2
FrankD
Registered User

 
Join Date: Feb 2005
Location: Eastern Pennsylvania
Posts: 6,405
It is great to hear when a company goes above and beyond for a customer. This story reminds me of what we typically hear about Swarovski's customer service.
FrankD is offline  
Reply With Quote
Old Sunday 8th January 2012, 17:16   #3
WilsonsWarbler
Registered User
 
WilsonsWarbler's Avatar

 
Join Date: Jun 2011
Location: IL
Posts: 125
Glad to hear! Great Service!

Reports like that are a big reason I bought 2 Minox HG's versus some other brand of bins.
WilsonsWarbler is offline  
Reply With Quote
Advertisement
Reply


Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Excellent Minox warranty service! sammyboy Minox 14 Monday 25th July 2011 15:38
Minox Warranty Goes All No Fault gr8fuldoug Retailers and Dealers Offers 3 Tuesday 12th July 2011 08:22
Minox Warranty neil calabro Minox 4 Tuesday 17th May 2011 03:33
Nikon bins warranty : any experience? loranfrfr Nikon 12 Monday 9th May 2011 22:02
HD Ultrvid Warranty vs Ultravid Warranty & others Tvc15_2000 Leica 5 Sunday 13th January 2008 15:30

{googleads}
Fatbirder's Top 1000 Birding Websites

Search the net with ask.com
Help support BirdForum
Ask.com and get

Page generated in 0.13236094 seconds with 12 queries
All times are GMT. The time now is 01:51.