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    Nikon Monarch HG 10x42 - Visible Line on Prisms & Inconsistent Focuser Feel

    Thanks for that explanation Mark5man, definitely gives me a calmer and more reasonable perspective on the whole thing. This is exactly why finding a pair of binoculars that worked for me was such a mission in the first place. Hopefully I can get another pair soon that is sorted and I can enjoy...
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    Nikon Monarch HG 10x42 - Visible Line on Prisms & Inconsistent Focuser Feel

    I think you have a point there Jerry, hence I thought of sharing my observations here to learn what is acceptable and what isn't. I am by no means an experienced binocular enthusiast. Just a year ago, I thought that the Vortex Diamondback was an expensive binocular. It was the thirst for...
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    Nikon Monarch HG 10x42 - Visible Line on Prisms & Inconsistent Focuser Feel

    Thanks guys... You know, it's been quite difficult to call the shot on this. I have a Zeiss Conquest HD 10x42 to try for the weekend. I had it out today and compared it with the Monarch HG 10x42. The Zeiss immediately impressed me with it's sharpness and resolution and contrast however, the...
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    Nikon Monarch HG 10x42 - Visible Line on Prisms & Inconsistent Focuser Feel

    Thanks a lot for the advice, I think I will be taking up that offer. I am a little weary of getting the same binos again. I really liked them, but the aftersales support experience doesn't match up to the price paid for the binoculars (in my humble opinion). I am tempted to post photographs of...
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    Nikon Monarch HG 10x42 - Visible Line on Prisms & Inconsistent Focuser Feel

    Need some advice, so after a week of pondering over what they can offer, Nikon UK have said that they want permission to contact the retailer from whom I purchased the binoculars so they can credit them so they can refund me in full for the binoculars. I will off-coarse need to send the...
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    Nikon Monarch HG 10x42 - Visible Line on Prisms & Inconsistent Focuser Feel

    So I still hadn't had any update from Nikon today so I emailed them. They have responded by saying that they apologise for the delay in resolution and reiterated that they are discussing what options they can offer me going forward... I would love to be part of that discussion to understand...
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    Nikon Monarch HG 10x42 - Visible Line on Prisms & Inconsistent Focuser Feel

    So, the stiction was not the reason that I sent the binoculars in for warranty service. It was the tendency of the focuser to become very stiff to operate when the hinge was opened. This behaviour was dependant on the direction of movement of the hinge, and was apparent especially when the...
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    Nikon Monarch HG 10x42 - Visible Line on Prisms & Inconsistent Focuser Feel

    Thanks again, I have sent them another email, this time, requesting a replacement... will update the thread when I hear back from them...
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    Nikon Monarch HG 10x42 - Visible Line on Prisms & Inconsistent Focuser Feel

    Hi Chris, thanks for the advice... I did not contact the seller as I thought that I had no recourse with them since the 14 day approval period had elapsed... That is a probably blunder on my part. The binoculars were in my possession for 3 months only when the fault developed. I have already...
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    Nikon Monarch HG 10x42 - Visible Line on Prisms & Inconsistent Focuser Feel

    So, Nikon have asked for the binoculars to be sent back so they can replace the damaged parts with new parts on a 'goodwill' basis... who's goodwill?? I will tell them to fix it back to factory standard otherwise look at a replacement... However, I do feel like I am at their mercy... also...
  11. S

    Nikon Monarch HG 10x42 - Visible Line on Prisms & Inconsistent Focuser Feel

    I have sent them the photographs that they have requested, along with an explanation... lets see what they come back with... Thanks for sharing your thoughts...
  12. S

    Nikon Monarch HG 10x42 - Visible Line on Prisms & Inconsistent Focuser Feel

    Appreciate your response, I have spoken to Nikon support who have requested photographs... I will follow the process and see where it goes...
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    Nikon Monarch HG 10x42 - Visible Line on Prisms & Inconsistent Focuser Feel

    So, I sent my Monarch HG to Nikon Service UK, I posted them on the 4th of Jan and received them back yesterday. Speed of response for great. They seem to have fixed the issue with the focuser and have also re-collimated them... both have improved notably however, some things of concern... There...
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    Nikon Monarch HG 10x42 - Visible Line on Prisms & Inconsistent Focuser Feel

    Many thanks for the info... this confirms that it's nothing out of the ordinary and puts my mind at ease... appreciated.
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    Nikon Monarch HG 10x42 - Visible Line on Prisms & Inconsistent Focuser Feel

    Ah, it may well be just that. I shall stop worrying. I also have a Vortex Diamondback HD 8x42 that showed a similar line in one barrel, the other barrel did not show anything. The Nikon's right barrel also shows other smaller lines (much harder to see). Checking another Monarch HG 10x42 may not...
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    Nikon Monarch HG 10x42 - Visible Line on Prisms & Inconsistent Focuser Feel

    Thanks Henry, the roof edge is visible down the centre of the barrel, I didn't capture it in the photographs as I did not deem it an abnormality. I have attached a couple more photographs, the Left barrel shows more of the lines than the right barrel... I have not experienced any issues while...
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    Nikon Monarch HG 10x42 - Visible Line on Prisms & Inconsistent Focuser Feel

    Thanks for sharing the info, I had to use manual focus to reveal the line...
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    Nikon Monarch HG 10x42 - Visible Line on Prisms & Inconsistent Focuser Feel

    Thanks for clarifying Andy, I did not observe any ill effects of those lines when looking through the binoculars, so am no longer concerned after reading your post. The focuser feel may become more consistent with use, I shall keep an eye on it, will surely speak to Nikon if it becomes really...
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    Nikon Monarch HG 10x42 - Visible Line on Prisms & Inconsistent Focuser Feel

    Dear Birdforum Readers, I would like a bit of advice, I recently (2 months ago) acquired the MHG 10x42 brand new, from a reputable optics dealer within the UK and have enjoyed using these binoculars for birding and casual astronomy. I have noticed 2 issues and wondered whether it is a cause...
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