• Welcome to BirdForum, the internet's largest birding community with thousands of members from all over the world. The forums are dedicated to wild birds, birding, binoculars and equipment and all that goes with it.

    Please register for an account to take part in the discussions in the forum, post your pictures in the gallery and more.
ZEISS DTI thermal imaging cameras. For more discoveries at night, and during the day.

Search results

  1. J

    SoSo Swarovski Service

    My binoculars came back second time from service but still dust in them and some worn finish. But they look better so I am not sending them in again. What is status of your binoculars @Ankac ?
  2. J

    SoSo Swarovski Service

    Sure sir. You could be right. We should give them a chance but they should not get rude and say dust is normal and does not affect functionality. If my non trained eye can see the issues then why cant they inspect before shipping them back. If mistake happened(it is ok) then accept it and try to...
  3. J

    SoSo Swarovski Service

    This newly found scratch is only visible if I fog up the binoculars. I had not done that earlier because I was just concentrating on the dust. Here is my video review I did few weeks ago, I am highly impressed by the 8x56 SLC. I loved the 15s too just this small hiccup made the experience...
  4. J

    SoSo Swarovski Service

    Please look at the picture of the new lens Swarovski installed. It is already scratched!
  5. J

    SoSo Swarovski Service

    hello Sir, I am 100% sure that Swarovski z3 , z5 and non illuminated z6 scopes are assembled in USA. I not sure about if any binoculars are assembled in USA but they all are serviced here. This video tour of SONA shows they don’t have controlled environment but a small repair shop: I am...
  6. J

    SoSo Swarovski Service

    Thanks for sharing your experience. Zeiss also has 5 year no fault policy!
  7. J

    SoSo Swarovski Service

    I did not provoke anybody and it is the other way around.
  8. J

    SoSo Swarovski Service

    Nobody cares. Your language and behavior was not good either.
  9. J

    SoSo Swarovski Service

    I understand more than you think! I have Masters in Aerospace Engineering. So I have have extensive knowledge about materials, physics, manufacturing etc. Perfection might not be possible but other people are posting about grease/ glue/swipe marks etc as well. So there are some slip ups. Which...
  10. J

    SoSo Swarovski Service

    I am hoping the same. I started this thread but I am not the first one, a lot of users have posted their good or bad experiences with customer service from various brands on this forum. This thread of becoming rude because some dealers/fans/trolls are attacking me. Thanks, I will keep this...
  11. J

    SoSo Swarovski Service

    Sir, I am just disappointed with all the fake promises.
  12. J

    SoSo Swarovski Service

    Thank you for your comment. That's all I am expecting as well. Just a clean pair. Instead of doing the service in rush, SONA should take their time and inspect the binocular before sending back. Swarovski fanboys and dealers are attacking me instead because they are biased.
  13. J

    SoSo Swarovski Service

    I cannot post the whole details of communications here so you don't know the whole thing. For me dust is not acceptable in the lenses. PERIOD! Harley Davidson was the biggest motorcycle manufacturer. They did not keep up with time and trends and were very arrogant. They are struggling now. The...
  14. J

    SoSo Swarovski Service

    I am hoping they will resolve it but It will take them couple tries.
  15. J

    SoSo Swarovski Service

    Worlds best phone , electronics , clothes etc are slowly moving to Asian countries. Soon the fishermen and hillbillies working in SONA will realize that market can turn anytime if customers don't support you and buy your product. This level of arrogance is unacceptable.
  16. J

    SoSo Swarovski Service

    But you are not supposed to glue it. You just push it in and it clicks into a groove.
  17. J

    SoSo Swarovski Service

    Binoculars and non illuminated riflescopes are serviced in USA. I dont US facility is at the same level as Austria when it comes to experienced labor, equipment or cleanliness. For example when they glued the Swarovski logo on my ELs , it was crooked and had glue leaking around it. Dust inside...
  18. J

    SoSo Swarovski Service

    Can you please tell me when did you send your binoculars in for service? Was it recently? I am not sure if you saw my thread but I had similar disappointing experience twice in last one year. My binoculars were sent back multiple times but came back in worse and worse condition everytime. At one...
Back
Top