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CEO of Zeiss Sports Optics responds to our questions
Maybe, I probably wouldnt bother with it if it was $200 more. Though in your case, it would have $200 well spent. I still feel the customer should take some responsibilty for their actions -
CEO of Zeiss Sports Optics responds to our questions
$50 in the 80's would probably be close to $200 today. I really wish they would do the no fault similar to the Winston rod you bought. Offer it for those who wish to pay for it. -
CEO of Zeiss Sports Optics responds to our questions
Thats not surprising. I would guess that though you say you are a small store, you are likely one of not many stores that rely on customer communication/education in your sales. That should give you a bully pulpit in those talks. I would expect the upper management of optics companies to pay... -
CEO of Zeiss Sports Optics responds to our questions
All it or some of it? -
CEO of Zeiss Sports Optics responds to our questions
I wonder the real impact of no fault warranty on cost. I have read that insiders say in the world of fly rod no fault warranties the impact is around a million dollars a year for some of the larger makers. I know Orvis dropped it to 25 years and it sounds like others may be comtemplating... -
CEO of Zeiss Sports Optics responds to our questions
Youre shittin right? The very first thing you would have done is made a half dozen post in SF threads whining that even the CEO has admitted they have issues. :-O -
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CEO of Zeiss Sports Optics responds to our questions
Ask Swaro or Leica who their suppliers are, ask Steiner or Doctor what are the operations that are done in house. Look at the way the German law is written, and I would surmise they do the absolute minimum required to call them made in Germany. But they likely fall within those rules. Theres a... -
CEO of Zeiss Sports Optics responds to our questions
First he is not going to tell you who the suppliers are, second he wont go into details about what is done. Push hard, the questions end, it's that simple, your email goes in the spam folder. You really ought to see if you can get a better answer then, maybe mud wrestle him for answers. -
CEO of Zeiss Sports Optics responds to our questions
What would you expect him to say?