Great optics, great customer service (1 Viewer)

etc

Well-known member

• Mar 22, 2008

• #1

The customer service is as good as the optics, which is to say, very good.

I think my next 'Alpha' bino will be a Swarovski, again.

 

S

Sancho

Well-known member

• Mar 22, 2008

• #2

Agreed, etc. I've had occasion to send Swaro kit off for service or repair on three occasions. They've never charged me, are remarkably fast, did extra repair or cosmetic work that I hadn't even noticed needed doing, and on one occasion sent me two objective covers for free. Mind you, I had a similar experience with Opticron...they did an "out-of-guarantee" repair for free too.

 

etc

Well-known member

• Mar 23, 2008

• #3

I hear you. Mental note: If buying Swarovski, buy new to get the warranty. If buying Leica, maybe more cost-effective to get used?

 

T

terraz

Well-known member

• Jun 2, 2008

• #4

I agree, Swarovski does have good customer service. Good binoculars too.

 

peachfront

Well-known member

• Jun 25, 2008

• #5

need current customer service address for Americans

I can't find my paperwork at the moment. Can anyone tell me where I should ship my binoculars for repair/service? Do I need my paperwork to get the warranty or do they have the ability to look up this information from the serial number or something? Thanks in advance. I've been impacted by two tropical storms/hurricanes in five years and my home office/files have never been the same.

 

mooreorless

Well-known member

• Jun 26, 2008

• #6

Hi Peach, SONA's phone number is 401 734-1800 or 800-426-3089 toll free fax 877-287-8517
address SONA
2 Slater Road
Cranston
Rhode Island 02920

I took this off my packing slip from 6/25/2003 when they repaird my SLC 7x30.Replaced everything except occular and objective lens,in other words a new binocular almost. If you sent in a warranty card they should have your serial number on file, they had mine. If you call ask to talk to Pam.
Regards,Steve