This company cancelled a trip in April 2020 that I had paid in full. According to their own Terms & Conditions, they should have given a full refund. However, they chose to withhold $600 US, saying it was a non-refundable deposit. As above, if they cancelled they were to repay fully. Second, I did not actually make any deposit since I booked the trip less than 45 days before departure and paid in full. Therefore no deposit to hold a spot or in case of my cancellation.
Barry Walker of Manu Expeditions has said they are liquidating the business, but I would not be surprised if they re-open under a different name. If you see the name Barry Walker associated with any outfit in the future, steer clear![/QUOTE
Hello there Bird Forum : i do not normally follow this site much as there are so many other obligations I have such as countrywide eBird reviewer and Peru rare Birds Committee member but my friend Gunnar Engblom pointed this post out to me. So here is some clarification on this thread just to put the record straight. Mr Potter is not telling the truth or conveniently leaving things out
1. Manu expeditions did not cancel any trip in April 2020 - the country closed its frontiers on March 28th and all international flights were cancelled so this 6 person tour could not run - note not cancelled by Manu Expeditions but impossible to run due to the pandemic.
2. On booking a tour with Manu Expeditions our standard payment request is
"To assure your space we require a non-refundable deposit of $600USD per person and the balance 45 days before departure (or if less than 45 days before departure or if it’s convenient – the full amount)."
3. Due to the circumstances ( although this was not our obligation) we recouped what we could from lodges etc in Manu ( some would not refund) and returned all monies paid except the $600 non refundable deposit which did not cover all our losses. As stated to guests "
As a travel company we are finding it increasingly unlikely that we will be able to provide tour services as planned in Peru, this uncertainty forces us to cancel all operational services in 2020.". 5 of the 6 guests thanked us for our effort in recouping what we could minus the $600 deposit and were grateful as they were not expecting a refund.
4. Mr Potter was a difficult customer from the outset and the General Manager suggested we do not take his booking but I did to my regret.
5. As a result of sending the refund to Mr Potter minus the $600 non refundable refund he sent an insulting email which consisted amongst other things of stating "You bloody petty *****" ( the swear word that is camouflaged refers to the male sexual organ) and "I will be posting negative reviews to TripAdvisor, Birdforum, and the World Bird Traveler Global Birding Resource" and "This from a former Honorary British Consul... I'm disappointed, to put it mildly. What a bastard you are! " We'll I am not a former British Consul I am an active one and according to my birth certificate not a Bastard.
6.Mr Potter said "the website still says both you and your wife are owners, contrary to your statement that you are not an owner. Last time I looked my wife and I were owners." Where did he get this from?
7. Mr Potter states "You seem also to have forgotten to make current the references to being Honorary Consul in Cusco, which obviously is no longer the case...basking in past glories it seems." There is no glory in being the British Honorary Consul in Cusco just lots of volunteer work and I am still Consul and have no intentions of leaving that post.
8. Yes i did run a pub called the Cross Keys for for almost 40 years but closed it down several years ago -it is sadly no more!
9. I have posted on Bird Forum before but nothing negative only a warning about a scammer called Omar Diaz which was posted with other well known birders
10 Due to a long wish to get out of the bird tour business the Manu Expeditions Birding company is closed as of today ( yes by chance today!) - the virus thing was the last straw but Mr Potter was a last push! However the website is paid up until the end of 2020 so it will still be out there till the end of the year so apologies if you see it until then
11. This issue was discussed amongst my colleagues on my Facebook page here
https://www.facebook.com/barry.walker.737/posts/1909438945860109
Take a look! Also anyone who wants can see genuine customer comments at
https://www.birding-in-peru.com/client-testimonials.html
12. Finally I apologize for this on what should be a bird forum and not a forum for squabbles - i do not know Mr Potter personally but I doubt he would be a good traveler on a bird tour but there again maybe he would it may be the $600 that is upsetting him but his reaction is astounding as are some comments associate with this post - i do not know him.
13. At 65 years old I'll take this philosophically and I know I did no wrong. Time to retire and go birding methinks! You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time”.