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UK postal service - venting

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Old Saturday 28th March 2020, 07:52   #1
andyadcock
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UK postal service - venting

Before I start my rant, I'm certain that for the PO to be so badly struggling, there must be a lot of people using the 'self isolation' opportunity to get some free sick time. You have the likes of the NHS who are busting a gut then you have postal workers.

The whole Parcelforce network is in a shambles, this has been my time line from the postage of my parcel on the 18th on a guarnteed 48hr service during which it's gone back and forthe between depots.

18th my parcel was picked Picked up.
20th Arrived at Nottingham depot where it remained for five days.

I called the helpline and the woman ended up disconnecting me, but, no after telling me that a second delivery attempt was scheduled for the next day 26th, end of rant.

27th I send a complaint via their website and was told that my parcel was definitely out for delivery 'today'

They don't deliver at the weekend so by the time I eventually get it, my 48rd delivery will have taken almost two weeks.

Here's what shows on the tracking site, 18-22nd is missing.

Item tracking history Date Time Location Tracking event

28/3/2020 1:24 National Hub Sorted
27/3/2020 19:17 Leicester Depot On route to hub
26/3/2020 23:50 Nottingham Depot Prepared for delivery Now it's gone from Nottingham to Leicester?
25/3/2020 21:00 Nottingham Depot Received at delivery depot
25/3/2020 15:37 Nottingham Depot Second delivery attempt scheduled
25/3/2020 15:37 Nottingham Depot Held in depot for redelivery
25/3/2020 14:52 Nottingham Depot Returned to Depot
25/3/2020 12:13 NOTIFICATION SERVICE Delivery attempted - SMS sent to recipient This is a lie, no attempt was made to deliver

25/3/2020 11:52 Nottingham Depot Delivery attempted
25/3/2020 8:39 Nottingham Depot Out for delivery
25/3/2020 8:23 NOTIFICATION SERVICE

Your delivery today - SMS sent to recipient…+Your delivery today - SMS sent to recipient This was to tell me they tried to deliver, they did not.

25/3/2020 7:38 Nottingham Depot Prepared for delivery
24/3/2020 23:19 Nottingham Depot Prepared for delivery
23/3/2020 22:38 Nottingham Depot Prepared for delivery

Conversely, as my barber is closed, I had to go on Amazon and buy some clippers, arrived the next day.
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Old Saturday 28th March 2020, 09:32   #2
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All our stuff has been delivered and on time. SMS message yesterday to say expect parcel to be delivered this morning. Parcel arrived 30 minutes ago. I’ve no doubt our Post Office workers are “busting a gut” at this time. Along with our NHS, Shop staff, mechanics, Pharmacists; Local Authority staff, armed forces etc. etc.

Difficult times. People are doing their best. Some disruption is to be expected. I suspect their are doing their best to minimise disruption. Hats off to all our colleagues who are really putting a shift in at this time and stay safe folks.

Rich
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Old Saturday 28th March 2020, 09:36   #3
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All our stuff has been delivered and on time. SMS message yesterday to say expect parcel to be delivered this morning. Parcel arrived 30 minutes ago. I’ve no doubt our Post Office workers are “busting a gut” at this time. Along with our NHS, Shop staff, mechanics, Pharmacists; Local Authority staff, armed forces etc. etc.

Difficult times. People are doing their best. Some disruption is to be expected. I suspect their are doing their best to minimise disruption. Hats off to all our colleagues who are really putting a shift in at this time and stay safe folks.

Rich
Was this Parcelforce, they don't usually work Saturdays?

I've not even had any regular mail all week?
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Old Saturday 28th March 2020, 09:40   #4
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Was this Parcelforce, they don't usually work Saturdays?

I've not even had any regular mail all week?
It was from the Royal Mail. As you mentioned. Amazon etc. have also been delivering. Sometimes a little longer but again, these are difficult times.
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Old Saturday 28th March 2020, 10:22   #5
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It was from the Royal Mail. As you mentioned. Amazon etc. have also been delivering. Sometimes a little longer but again, these are difficult times.
My issue is not just with the delay but the confused messages. One alledged delivery and two intended, none of which happened and my parcel is now further away than it was yesterday, it was in the Nottingham depot but is now in a National hub? This service is currently in dissaray.

Amazon are superb, next day service for Prime members and no delays so far.
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Old Saturday 28th March 2020, 10:26   #6
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Originally Posted by ClarkWGriswold View Post
All our stuff has been delivered and on time. SMS message yesterday to say expect parcel to be delivered this morning. Parcel arrived 30 minutes ago. I’ve no doubt our Post Office workers are “busting a gut” at this time. Along with our NHS, Shop staff, mechanics, Pharmacists; Local Authority staff, armed forces etc. etc.

Difficult times. People are doing their best. Some disruption is to be expected. I suspect their are doing their best to minimise disruption. Hats off to all our colleagues who are really putting a shift in at this time and stay safe folks.

Rich
The ones remaining at work are, that's my point, how many people are self isolating to create this chaos?
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Old Saturday 28th March 2020, 10:52   #7
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I expect there are a few skivers who are self isolating for no reason, but I would say they are a tiny minority.

I had a similar experience a couple of years ago with Yodel who took a month to deliver a parcel to me, with the Yodel driver lying and claiming he had tried to deliver unsuccessfully. I had seen the van come up the track, stop on the track outside our house, so I went to the front door. As I opened it, the driver turned round and drove away, having not got out of the van. Two minutes later my phone pinged with a text telling me there had been an attempt to deliver but nobody was at home. I spent many days communicating with Yodel, always getting mixed responses - the parcel was in Reading, York, Leeds, Nottingham, Reading, Swindon etc etc.

We've not had a postal delivery since Tuesday. My daughter sent me a Mother's Day card, 1st class, on the Thursday before Mothering Sunday. I've yet to see it. Although I am sad, I don't think our postie is deliberately skiving. We are on a rural route, and I imagine there aren't enough staff in the sorting office (ten miles away) or to drive the vans.
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Old Saturday 28th March 2020, 10:58   #8
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Its not confined to Postal workers. Long ago I heard the letterbox go and when I got to it a failed gas meter reading card was there. I got the door open and shouted "Get back here!" at the receding back of the meter reader who was pretty much running for his van. No attempt to ring or knock, just an idle git. Shameless, too, he made no attempt to apologise when forced to complete his mission. That said, its one occurrence in thirty years.... Posties are also pretty good normally.

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Old Saturday 28th March 2020, 11:04   #9
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Its not confined to Postal workers. Long ago I heard the letterbox go and when I got to it a failed gas meter reading card was there. I got the door open and shouted "Get back here!" at the receding back of the meter reader who was pretty much running for his van. No attempt to ring or knock, just an idle git. Shameless, too, he made no attempt to apologise when forced to complete his mission. That said, its one occurrence in thirty years.... Posties are also pretty good normally.

John
Our posty gets rotated, seemingly we get a new one every 6-9 months.

One postman I know from the gym, is currently trying to sue the PO as he now needs a new hip which he attributes to having carried his bag over the years. The society we live in now, may as well be Mars when I compare it to what I grew up with.

Imagine, a dustbin man would negotiate you path to the back garden, open the gate, hump the entire bin and contents on to his back, dump it in the truck, return the bin AND close the gate behind him. Our current binmen won't even put the bins back where they found them, it can be like an Easter egg hunt trying to find them, especially the small glass bins.

Ahhhhhh, nothing like a good moan in a time of crisis.

I will probably preface my next post with 'when I was a lad', yes, it's getting that bad.,
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Old Saturday 28th March 2020, 11:48   #10
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Quote:
Originally Posted by Farnboro John View Post
Its not confined to Postal workers. Long ago I heard the letterbox go and when I got to it a failed gas meter reading card was there. I got the door open and shouted "Get back here!" at the receding back of the meter reader who was pretty much running for his van. No attempt to ring or knock, just an idle git. Shameless, too, he made no attempt to apologise when forced to complete his mission. That said, its one occurrence in thirty years.... Posties are also pretty good normally.

John
They’re excellent around here (posties) John. One of them even carries dog treats on him and often gives one to the hound. A wise old head there.

I’ve often thought my ideal job would be a Postman in the Beacons. I still think the same but I’ve extended the geographical area to include the Uists/Skye and Mull as well.

Rich
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Old Saturday 28th March 2020, 11:59   #11
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They're doing well for us round here too.

Hats off to them.
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Old Saturday 28th March 2020, 12:09   #12
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Parcelforce seem quite stricken right now, why don't they just employ more drivers like Amazon did?

Two books I ordered and which were posted yesterday, have just arrived with my own posty, she also said that many were taking the excuse and 'self isolating', it's clearly being abused by a minority.
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Old Saturday 28th March 2020, 12:21   #13
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Maybe the level of security clearance that is required for Post Office workers?
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Old Saturday 28th March 2020, 13:35   #14
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Maybe the level of security clearance that is required for Post Office workers?
Maybe Amazon already scooped the pool?

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Old Saturday 28th March 2020, 14:01   #15
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Maybe the level of security clearance that is required for Post Office workers?
My mum worked for the PO when I was very young and I know that back then at least, all she needed do was sign the official secrets act for some reason?
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Old Saturday 28th March 2020, 14:05   #16
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Things have moved on since those days.
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Old Saturday 28th March 2020, 14:11   #17
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My mum worked for the PO when I was very young and I know that back then at least, all she needed do was sign the official secrets act for some reason?
Guess it is a bit tougher now so takes time such as a CRB and proof of residency etc.

Our postie is a good sort apart from wearing shorts all year round - it's a challenge I'm told.
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Old Saturday 28th March 2020, 14:28   #18
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Guess it is a bit tougher now so takes time such as a CRB and proof of residency etc.

Our postie is a good sort than heavens apart from wearing shorts all year round - it's a challenge I'm told.
Your posty is Brian Bland!!!!!!
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Old Friday 3rd April 2020, 15:49   #19
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... My daughter sent me a Mother's Day card, 1st class, on the Thursday before Mothering Sunday. I've yet to see it. ...
It arrived on Wednesday 1st April. Not quite two weeks.

Having said that, we sent daughter a large parcel containing her birthday presents and Easter gifts yesterday via Parcelforce. It was delivered at 10.15 this morning.
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Old Friday 3rd April 2020, 15:51   #20
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It arrived on Wednesday 1st April. Not quite two weeks.

Having said that, we sent daughter a large parcel containing her birthday presents and Easter gifts yesterday via Parcelforce. It was delivered at 10.15 this morning.
My Parcelforce, guranteed 48hr service parcel, eventually arrived after 14 days.
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Old Sunday 5th April 2020, 10:20   #21
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Its not confined to Postal workers. Long ago I heard the letterbox go and when I got to it a failed gas meter reading card was there. I got the door open and shouted "Get back here!" at the receding back of the meter reader who was pretty much running for his van. No attempt to ring or knock, just an idle git. Shameless, too, he made no attempt to apologise when forced to complete his mission. That said, its one occurrence in thirty years.... Posties are also pretty good normally.

John
My dad works for a company that does these readings in homes and businesses on behalf of gas/electricity companies.

He has COPD so is vulnerable to coronavirus. His employer would NOT give him hand sanitiser, telling him to buy it himself (even though people had cleared the shelves of it so there was none to go around). He was trying to do his best, but every time he went to someone's door he was putting himself at risk. He also gets abuse from people on a daily basis but he's only trying to do his job.

Eventually his employer was forced to withdraw my dad and his colleagues from doing this work while we go through the worst of this outbreak.

Give people a break, your bloody gas meter can be read another day when it's much safer to be done.

Edit: just noticed you were talking about a situation a long time ago, sorry. But the point stands that if people are moaning at this time about deliveries and things like that they need to step back and consider the dangers that people are being placed in at this time just to do their jobs.

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Old Sunday 5th April 2020, 10:25   #22
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My dad works for a company that does these readings in homes and businesses on behalf of gas/electricity companies.

He has COPD so is vulnerable to coronavirus. His employer would NOT give him hand sanitiser, telling him to buy it himself (even though people had cleared the shelves of it so there was none to go around). He was trying to do his best, but every time he went to someone's door he was putting himself at risk. He also gets abuse from people on a daily basis but he's only trying to do his job.

Eventually his employer was forced to withdraw my dad and his colleagues from doing this work while we go through the worst of this outbreak.

Give people a break, your bloody gas meter can be read another day when it's much safer to be done.

Edit: just noticed you were talking about a situation a long time ago, sorry. But the point stands that if people are moaning at this time about deliveries and things like that they need to step back and consider the dangers that people are being placed in at this time just to do their jobs.
I agree to an extent but not postal workers, they have temporarily ceased to require signatures so need have no contact with the customer.
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Old Sunday 5th April 2020, 12:01   #23
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I agree to an extent but not postal workers, they have temporarily ceased to require signatures so need have no contact with the customer.
So have most delivery/courier companies - Hermes, Yodel, DPD, Amazon Logistics (although the latter will leave it in a safe place - and maybe Yodel will ‘hide’ it in the nearest recycling bin and the Council could do the rest ). The delivery guys from the Pharmacy now just leave meds on doorstep, step back and wait but dont ask for signature.

Amazon are doing ok with next day deliveries but only on those fulfilled by Amazon- just dont order anything from China - I have over £300 worth of orders dating back to 4 March that just never showed and the tracking numbers not recognised - still trying to get refunds!

I’m just dying for a call from TV licencing (who keep hassling me even though I dont have TV or watch live TV) then tell them I would love them to enter my property to look for devices but I’m self-isolating
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Old Sunday 5th April 2020, 13:12   #24
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Hello,

Yesterday, I received a book from Oxford, posted on the 25th, ult. Considering the situation in both the USA and the UK, and that books generally do get a low priority in handling, I am satisfied. The US Postal Service is certainly hampered by the virus but I have no idea how many workers are out sick but it is also dangerous to take public transport to work.

The New York Police have a 16% absenteeism but crime is down.

Stay safe,
Arthur Pinewood
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Old Sunday 5th April 2020, 17:47   #25
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A whole week ago Boris Johnson said that he had written to every household in the UK. Not he was going to write, he had written.

Has anyone got the letter yet? Or has the post office managed to lose all ten million of them? Or was it another government statement that is a tad misleading?

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