Windows 10 Lightroom problem (1 Viewer)

S

SC2birders

Active member

• Jul 18, 2020

• #1

With Microsoft dropping support for windows 7, I was forced to buy a PC with windows 10. I was able to install LR 5.7, but when I try to import photos from my Canon 7Dii it refuses to recognize the .CR2 files. Any suggestions?

 

Mono

Hi!

Staff member

Supporter

• Jul 18, 2020

• #2

Lightroom 5.7 should support 7D Mark ii

https://helpx.adobe.com/uk/camera-raw/kb/camera-raw-plug-supported-cameras.html

The problem is Canon don't do a Windows 10 codec for the 7D

https://www.canon.co.uk/support/con...s=windows 10 (64-bit)&productid=tcm:14-685313

There is a Windows 10 Raw Codec package which supports Canon 7D.

https://www.microsoft.com/en-gb/p/raw-image-extension/9nctdw2w1bh8?activetab=pivot:overviewtab

https://www.libraw.org/supported-cameras

Good Luck

 

kennethwfd

Well-known member

• Jul 18, 2020

• #3

Get a card reader and import direct to pc

 

DavidC

Well-known member

• Jul 18, 2020

• #4

I had a similar problem with mine. You need the 5.7.1. i was lucky and had it on back up files. Did you ever back up Lightroom......? If you did custom backups of programmes you may have it some where

 

Last edited: Jul 18, 2020

S

SC2birders

Active member

• Jul 18, 2020

• #5

It turns out that when I checked the version on the W10 PC it was v5.0. I had to contact Adobe support and they remotely installed v5.7.1. I also installed the camera raw update. It now imports correctly. Thanks for the help.