The Sales Manager at Warehouse Express told me by e mail yesterday that you are only entitled to an exchange if an item is faulty within 28 days of purchase.
They then direct you to their companies terms and conditions.
The Trading Standards are going to contact them and tell them that they cannot do this they also told me to send a letter to W E and tell them that if the camera is faulty i will be insisiting on it being exchanged for a new camera.
Ian
Hi Steve,
I purchased a brand new D300 from them in August 2009 and have been having problems with it, i was informed by Trading Standards that i should ask the above company for an exchange.
They refused point blank saying that their terms and conditions state you can have either a refund or a replacement if an item is found to be faulty within 28 days of purchase.