Egrets Ivadafew
Well-known member
I'm a guy who mourns the demise of the traditional optics shop and the move towards internet only outlets. So as my tripod head has now reached exhaustion point, I decided to ring round a few of these local shops to get a replacement, only to be told they would have to order in (best I could get was 10-14 days delivery). This, and the fact I'd have to drive 18 miles, park etc, etc, led me reluctantly to order from Uttings, in other words face the faceless ones so to speak.
The tripod head arrived next day (brilliant!) and I opened it only to find I'd ordered the wrong one (I know, I know, I made a stupid mistake -it's what we humans are renowned for). I wanted a Manfrotto MVH 502 AH, but what I'd actually ordered was a MVH 502 A pro, a completely different, and incompatible animal.
I rang Uttings, and they told me to send it back, the upshot being I'd ordered the first head on the Friday, and by the next Friday the correct one had been delivered, no fuss, no hassle, no quibbling over the condition of the first head, and whether I'd tampered with it, and still a week ahead of what the local shops could do.
I had to ring them more than once, and each time I got a friendly, helpful voice backed up by, just as helpful, e-mails.
I know we kick off when things go wrong, and post bad experiences, so I thought I'd bang this thread in just to praise where praise is due.
The tripod head arrived next day (brilliant!) and I opened it only to find I'd ordered the wrong one (I know, I know, I made a stupid mistake -it's what we humans are renowned for). I wanted a Manfrotto MVH 502 AH, but what I'd actually ordered was a MVH 502 A pro, a completely different, and incompatible animal.
I rang Uttings, and they told me to send it back, the upshot being I'd ordered the first head on the Friday, and by the next Friday the correct one had been delivered, no fuss, no hassle, no quibbling over the condition of the first head, and whether I'd tampered with it, and still a week ahead of what the local shops could do.
I had to ring them more than once, and each time I got a friendly, helpful voice backed up by, just as helpful, e-mails.
I know we kick off when things go wrong, and post bad experiences, so I thought I'd bang this thread in just to praise where praise is due.