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Leica Customer Service

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Old Wednesday 7th November 2018, 21:19   #1
gr8fuldoug
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Leica Customer Service



Leica Customer Service

I thought I would take a moment to create a post in reference to Leica's Customer service improvements in 2018.

Those of you who know me, and read my 2018 SHOT Show report may recall reading:
"We discussed customer service as this has been a hot button topic. Last year they tripled the staff and in 2018 they will be doubling that. They are putting Care back into Customer Care. When any product is sent in for service the customer will be contacted in 1-2 business days. They are on a mission to be #1 in service. So happy about this."

As you may or may not know I spend a few hours a day interacting on various forums. This is a follow up post from one of the numerous hunting forums on the web:
Amazing service from LEICA
Please take a moment to click on it and read it through.

Now, I am in no way saying that this is how every service interaction is or will be. What I am saying is that obviously, Leica has been stepping up and as stated in my January SHOT Show report, "They are putting Care back into Customer Care"

Just thought it was worth sharing. As always, feel free to reach out to us about any product or brand we handle, whether you purchased it from us or not. We are here to assist.

Have a great day.
Thank you for your continued support.
If there is anything else that I can assist you with please let me know.
Doug
Camera Land
720 Old Bethpage Road
Old Bethpage, NY 11804
516-217-1000, 212-753-5128
Please visit our web site @ Cameras,Binoculars, Spotting Scopes, Rifle Scopes | Camera Land NY
Long Islands Largest Camera and Sports Optics Superstore
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Doug
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Old Thursday 8th November 2018, 19:59   #2
Mike F
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Great to hear, Doug. I've had two extremely good experiences of Leica service in the U.K. recently (last few years). During the proceedings I had a chat with Mark Symes who is Sales Manager - Nature Optics, UK, who told me that Leica had at some point 'dropped the ball' with regard to customer care, and that Leica was doing everything it could to re-establish itself as the best in the business. I'm glad that it seems to be a worldwide effort. I wouldn't hesitate to buy Leica, or recommend them as a company to someone else, from a customer care standpoint.
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Old Thursday 8th November 2018, 20:39   #3
PYRTLE
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It's encouraging to hear that they're finally getting their act together..........certainly the last 15 years in Sports Optics have seen an abysmal attitude towards repairs and servicing that saw them drop from the premier alpha optic to own and use to say third behind Swarovski and Zeiss.
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Old Sunday 6th January 2019, 02:11   #4
Tomly
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Is there a particular contact at Leica can anyone can recommend for service questions?

I have a pair of 7x42 BAs with sentimental value that need a once over (notably, they’re not collimated).
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Old Sunday 6th January 2019, 16:47   #5
jremmons
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Good news, as I just purchased a NOS 7x42 Ultravid HD from an authorized dealer. I have read that Zeiss and Swarovski will clean and do a once over of your bins under warranty/at no cost aside from shipping; will Leica perform this same 'service'?

Also, does anyone know if the limited lifetime warranty transferable to second owners? I realize the 3yr protection is not, which is specifically stated, but I see no reference to this in the lifetime warranty.

Thanks,
Justin
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Old Monday 7th January 2019, 04:06   #6
ceasar
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Quote:
Originally Posted by Tomly View Post
Is there a particular contact at Leica can anyone can recommend for service questions?

I have a pair of 7x42 BAs with sentimental value that need a once over (notably, they’re not collimated).
Company 7, near Baltimore, MD does repair and refurbishment on Leica binoculars. (For a price, of course!) Try contacting them about your collimation problem.

http://www.company7.com/leica/binoculars.html

http://www.company7.com/repair&rehabbino.html

http://www.company7.com/leica/warbin.html#repair

http://www.company7.com/library/c7jo..._interval.html

Bob

Last edited by ceasar : Monday 7th January 2019 at 04:16.
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