zeiss service europe (1 Viewer)

hello, how is the zeiss service these days in europe, in the past it was very bad

pimpelmees said:

hello, how is the zeiss service these days in europe, in the past it was very bad

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I, honestly, have no recollection of VERY bad, and even bad.
For the last 15 years ('till 2014) is was in Belgium (your country?) and Holland represented by Technolyt and you can say what you want but there was AFAIK never a issue about service. They solved it, in favor of the customer as Zeiss rep's.
Since 2014 Zeiss delivers directly to the retailers, both in Belgium and in Holland and Zeiss knows that aftersales is as important as sales is, so also in this area I haven't experienced any problems nor do I expect one.
If so, I would have said it here.

Europe is a lot of countries with a lot of independent rep's so I can only speak for those two countries.
I am really curious about the reactions (if any) you'll get.

Your posts suggests bad experience/knowledge?

Jan