1. Manu expeditions did not cancel any trip in April 2020 - the country closed its frontiers on March 28th and all international flights were cancelled so this 6 person tour could not run - note not cancelled by Manu Expeditions but impossible to run due to the pandemic.
2. On booking a tour with Manu Expeditions our standard payment request is
"To assure your space we require a non-refundable deposit of $600USD per person and the balance 45 days before departure (or if less than 45 days before departure or if it’s convenient – the full amount)."
3. Due to the circumstances ( although this was not our obligation) we recouped what we could from lodges etc in Manu ( some would not refund) and returned all monies paid except the $600 non refundable deposit which did not cover all our losses. As stated to guests " As a travel company we are finding it increasingly unlikely that we will be able to provide tour services as planned in Peru, this uncertainty forces us to cancel all operational services in 2020.". 5 of the 6 guests thanked us for our effort in recouping what we could minus the $600 deposit and were grateful as they were not expecting a refund.
Barry’s statements #1 and #3 are contradictory. He specifically states that the company did not cancel any tours in April 2020, but goes on to state that “we are finding it increasingly unlikely that we will be able to provide tour services as planned in Peru, this uncertainty forces us to cancel all operational services in 2020.”
This does raise the fairly obvious question as to why Manu Expeditions did not explicitly cancel this particular tour. Why, as a tour operator, would you not cancel a tour that is “impossible to run”? Barry refers to the fact that Peru closed its frontiers on March 28th, and that all international flights were cancelled, as being the reason this tour could not run. The obvious implication being that Manu Expeditions was ready, willing and able to run the tour if the clients had been able to turn up for the scheduled start of the tour.
As far as I can see, the Peruvian government introduced complete internal travel bans on March 15th, and a curfew a couple of days later. It is therefore clear that even if tour participants were in Peru for the start of the tour, there is simply no way Manu Expeditions could have operated it.
If being unable to operate a tour is not grounds for cancellation, then what is?