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Windows 10 Lightroom problem

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Old Saturday 18th July 2020, 15:07   #1
SC2birders
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Windows 10 Lightroom problem

With Microsoft dropping support for windows 7, I was forced to buy a PC with windows 10. I was able to install LR 5.7, but when I try to import photos from my Canon 7Dii it refuses to recognize the .CR2 files. Any suggestions?
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Old Saturday 18th July 2020, 15:42   #2
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Lightroom 5.7 should support 7D Mark ii

https://helpx.adobe.com/uk/camera-ra...d-cameras.html

The problem is Canon don't do a Windows 10 codec for the 7D

https://www.canon.co.uk/support/cons...=tcm:14-685313

There is a Windows 10 Raw Codec package which supports Canon 7D.

https://www.microsoft.com/en-gb/p/ra...ot:overviewtab

https://www.libraw.org/supported-cameras

Good Luck
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Old Saturday 18th July 2020, 20:16   #3
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Get a card reader and import direct to pc
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Old Saturday 18th July 2020, 20:53   #4
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I had a similar problem with mine. You need the 5.7.1. i was lucky and had it on back up files. Did you ever back up Lightroom......? If you did custom backups of programmes you may have it some where

Last edited by DavidC : Saturday 18th July 2020 at 20:57.
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Old Saturday 18th July 2020, 22:42   #5
SC2birders
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It turns out that when I checked the version on the W10 PC it was v5.0. I had to contact Adobe support and they remotely installed v5.7.1. I also installed the camera raw update. It now imports correctly. Thanks for the help.
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