Anyone any ideas what is causing this (1 Viewer)

Jane Turner

Well-known member

• Jan 31, 2004

• #1

When I try and log into Tesco.com... if I put in the wrong password it tells me I have put in the wrong password.. if I put in the right one, it thinks for a second and returns me to the log in page. No other internet site with password is giving me this problem, though my daughter is experiencing similar problems with a couple of hers.

I can log in fine to Tesco on a different computer. I have deleted all cookies, cleared cache etc... and still I go round in cirlces at the log in screen. I've tried changing my security level... still nothing.

I'm now offcially baffled. I phoned Tesco's helpine and they said it was probably something to do with the cache/or cookies... and they'd send me an email on what to do...they haven't as yet.. but since I cleared the lot I can't see what else I could do.

HELP! I don't want to see supermarket queues ever again

 

Last edited: Jan 31, 2004

M

MarkR

Member

• Jan 31, 2004

• #2

Jane,

I have had this happen on a site or two before.

Do you have Norton Internet Security installed on your computer? I have NIS 2004, and there are two things you can do:

1. Turn Privacy Control Off
2. Leave Privacy Control on, but go to the configuration and set a "Custom Level" for privacy. Click the Custom Level button and uncheck the "Enable Browser Privacy" check box. Then try that site again (if your browser is open, close it, reopen it and go to the site - changes you make in NIS do not take effect within a browser unless you start fresh.

If you don't have NIS on your computer, but some other security/firewall software, you could look for similar settings.

I hope this helps.

Mark

 

Steve G

RAINBIRDER

• Jan 31, 2004

• #3

Hi Jane,
I had a similar problem with Birdforum last autumn. Couldn't log on so I followed the forgotten password advice (repeatedly) but still to no avail. I sent a few Email requests for help-followed the advice but still couldn't log on so eventually I re-joined with a new password. My old "persona" still has an image gallery which I can't delete. Would it not be quicker to "re-join" the Tesco delivery service -or would that need a different set of credit card details?

 

Jane Turner

Well-known member

• Jan 31, 2004

• #4

Have tried the rejoin using a diffrent email account.. it still won't let me in under the new name..same circular loop round the log in screen.

I have McAfee firewall.. not touched the settings... will disable.. reboot and see if that is the problem!

 

Jane Turner

Well-known member

• Jan 31, 2004

• #5

.....and that made no difference Grrrr

 

digi-birder

Well-known member

• Jan 31, 2004

• #6

I had some trouble with the Tesco site some time ago, but it was a problem at their end. Obviously this can't be the case here, as you say you can access the site on another computer.

I was having problems on some sites that involved opening links in new windows, my banking site being one of them. As I hadn't made any changes to my firewall, I wondered why, all of a sudden, it wasn't working. I concluded that it must have set itself to a particular security level after I downloaded updates from Symantec. After putting all the important sites in the 'trusted' area of the firewall, all the sites now work.

 

Jane Turner

Well-known member

• Jan 31, 2004

• #7

Might try that next!...

Anyway.. loading a temp copy of XP and AOL onto an old laptop is still easier than going shopping!

 

digi-birder

Well-known member

• Jan 31, 2004

• #8

Jane Turner said:

Anyway.. loading a temp copy of XP and AOL onto an old laptop is still easier than going shopping!

Click to expand...

I have to agree, Jane. I'm just waiting on my Sainsbury's delivery. Rather them than me out in this weather!!

 

Jane Turner

Well-known member

• Jan 31, 2004

• #9

and I hvae solved the problem.

The date on the puter was set to May 30th 2004!

All fine now.

 

digi-birder

Well-known member

• Jan 31, 2004

• #10

Jane Turner said:

and I hvae solved the problem.

The date on the puter was set to May 30th 2004!

All fine now.

Click to expand...

That would have been my next suggestion!!

It was probably adjusting for daylight saving time!

 

Johnny1

Well-known member

• Jan 31, 2004

• #11

I had a different problem with Tesco's website, back in November I picked up a leaflet for Holliday insurance from Tesco's, all I had to do was log on to Tesco.com and I could get insured on-line, when I entered the site I found I had to fill in all my details,get a password etc. After about half an hour I was finally allowed in only to find no details at all about Insurance.... I could buy anything from beans to bananas but no insurance!! Believe me Jane I searched everywhere without any results. What annoyed me was the fact that there was no contact e-mail address for anyone experiencing problems. I think every website of this kind should have a contact e-mail address instead of phone help-lines. I feel much better after that little rant!!! thanks for listening.

 

digi-birder

Well-known member

• Jan 31, 2004

• #12

I found Tesco's shopping site a little annoying to navigate, so went back to Sainsbury's.

 

Jane Turner

Well-known member

• Jan 31, 2004

• #13

I founds Sainsburys products looked like they had been sat on by an elephant.. where as the Tesco delivery man is really rather cute

 

digi-birder

Well-known member

• Jan 31, 2004

• #14

Jane Turner said:

I founds Sainsburys products looked like they had been sat on by an elephant.. where as the Tesco delivery man is really rather cute

Click to expand...

Well, I didn't fancy mine today! - they're different every time.

I find that there are always items missing from a Tesco order - they never seem to get it right. Occasionally there are extra items, though. Had some nice bright white sliced loaf once...ugh!

 

POP

Registered User

• Feb 1, 2004

• #15

Unfortunately,our Sainsburys
order is not delivered by pretty girls,perhaps this an area for the PC police to look into.
John

 

Steve

Member

Staff member

• Feb 1, 2004

• #16

I dont Have this Problem with Harrods ? They usually ring me on a thursday for a saturday morning delivery

 

Kiki

Well-known member

• Feb 13, 2004

• #17

Oh, the joy of choice! On the island there is Shoprite (local supermarket with occasional Iceland/Waitrose stuff but few of the offers), Safeway (small, poky shops that don't deliver) and Tesco - big shop that delivers. I find internet shopping a real bonus being over here. Just a bit too easy sometimes though....

 

P

petectid

Well-known member

• Mar 2, 2004

• #18

Set your computer to use a network time server using Network Time Protocol (NTP) Your ISP my run this service, this will keep your clock with the correct time and remove any future errors like the one experienced.

 

POP

Registered User

• Mar 2, 2004

• #19

pardon?
John