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Old Saturday 20th August 2016, 08:14   #1
u9jzp6
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Can't log in to birdforum TV

When I try to log in to birdforum tv I get the error message:

"We are sorry that we are unable to connect to birdforum database. A member of staff has been notified and we will try to fix this ASAP."

I have tried to log in occasionally over several weeks and I always get this message.

I tried to register but it just sent me to birdforum where it says I am already registered.

Any suggestions?


Thanks.
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Old Saturday 20th August 2016, 08:23   #2
delia todd
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Oh gosh!!

It's so many years since I registered with BFTV, I've forgotten what you need to do now u9jzp6.

As far as I know you just use your Birdforum username to register with, is that what you did?
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Old Saturday 20th August 2016, 08:25   #3
Andy Bright
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Hi, sorry about that. Your bf username and bf password should be all you need to log-in to the bftv site... although with new members and those that change their passwords it can be a while before bftv catches up and recognises them.
I'll make some enquiries with the tech who deals with the tv side of things.

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Old Saturday 20th August 2016, 08:31   #4
Andy Bright
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I have just logged out and logged in again to bftv without any problems, so the problem doesn't appear to be all encompassing as far as bf members.
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Old Saturday 20th August 2016, 08:46   #5
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Just out of curiosity, I have just (for the first time ever) tried to get into BFTV, and got exactly the message described by the OP.
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Old Saturday 20th August 2016, 10:14   #6
Jonno52
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Another one here! In the past I've watched the occasional video on BF TV, and hadn't been aware of any need to log in. Now, having seen this thread and realised that you do need to become a full member to post videos etc, I just tried to log in there. No luck, same problem as described by u9jzp6.
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Old Saturday 20th August 2016, 10:22   #7
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I've put our finest tech on to it :) Hopefully we can get it resolved.
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Old Friday 26th August 2016, 15:15   #8
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Is there an estimate on when this will be fixed? I just tried to log in again and got the same messge.
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Old Friday 26th August 2016, 17:29   #9
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Apologies, it's that time of year when our tech may be on holiday and has no reliable internet connection. Hopefully he'll be popping in to look at this issue very soon.
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Old Thursday 1st September 2016, 14:30   #10
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We are looking at it,there has been a malfunction more as we find out.
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Old Thursday 1st September 2016, 14:37   #11
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Thank you Steve.

The videos are playing OK fortunately, and can be accessed either via searching species/locations etc in this forum or through Opus.
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Old Saturday 10th September 2016, 09:21   #12
u9jzp6
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I am still getting this error message. Is there any estimate when this will be fixed?
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Old Tuesday 13th September 2016, 21:19   #13
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Hi,

Sorry for the delay in resolving this. I believe the problem should now be fixed and you should hopefully be able to log in again.

Please let me know if you continue to have problems.

Thanks,

Ollie
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Old Wednesday 14th September 2016, 07:38   #14
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Seems OK for me now, thanks Ollie. Let's hope it's OK for you, u9jzp6.
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Old Saturday 17th September 2016, 18:20   #15
u9jzp6
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I am able to log in now.

Thank you.
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