"This June, I was lucky enough to get invited to an advance showing of the new Zeiss Victory SF binocular at Zeiss's production facility in Wexler, Germany. This is their new premium binocular, designed especially with birders in mind. What an eye-opening experience!
I got to watch highly skilled craftsmen meticulously creating the binoculars, one by one. They assembled the parts*with infinite attention, checking and re-checking at each step to make sure the quality was impeccable, making sure the experience of using the binocular would be completely satisfying."
Source: Diane Porter http://www.birdwatching.com/optics/zeiss/zeiss_victory_sf.html
Does anyone know if Roger Vine returned the bin and, if he did, what the response was?
His product would probably be regarded as unfit for the intended purpose in the UK, i don' t know the equivalent term in the US - delinquent?
If this had happened to me in the UK I would have returned it to the retailer as this is who my primary contract would have been with. I would have asked for a replacement and the bin would have been sent by the dealer back to Zeiss UK who would send it back to Germany. Normally I wouldn't expect to hear what had happened to it.
If you buy something in the UK that turns out to be not of merchantable quality or not fit for purpose, you take this up from where you bought the item. Warranties only come into the picture when a fault shows up later.
Lee