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Swaro 20-60x eyepiece zoom 'stuck'

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Old Tuesday 31st December 2019, 23:20   #1
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Swaro 20-60x eyepiece zoom 'stuck'

Hi all,

We have a Swarovski ATS scope with 20-60 eyepiece. It's about 13 years old hence out of warranty. The eyepiece zoom mechanism has become stuck. It rotates a couple of degrees around 35x but seems to hit a hard stop each side of that point. I've contacted Swarovski about repair, and they say it will be away for 5 weeks, and they don't give a quotation for repair until it reaches Austria. I wonder if it is a bit over the top to send it away for something that might perhaps be a straightforward fix for a local repairer. What does the panel think?

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Old Wednesday 1st January 2020, 12:29   #2
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first of all, welcome to birdforum!

Since it is Swaro, I would strongly suggest to use their service - stuff sent to Absam for a quotation tends to come back repaired for free with them...

It would be interesting to know if somebody has paid for a repair with them, and if yes, what was repaired and how much was the bill...

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Old Wednesday 1st January 2020, 13:21   #3
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A bit like taking a Ferrari to a local garage for diagnostic. If you've had 13 years good use why not treat the eyepiece to an overhaul regardless? At least you'll know it's been dealt with by trained personnel and thoroughly examined before return. Again, this company is renowned for excellent after sales customer service.
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Old Wednesday 1st January 2020, 18:50   #4
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Based on my experience with Swarovski service here in the USA and what I've read on BF I would send it to Swaro. Would be surprised if you paid more than the shipping to them and the five weeks is probably a conservative estimate.

I actually have a little resentment for Swaro's excellent service, since it puts the brakes on my desires to buy the latest offerings from the other Big 4-5 manufacturer's
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Old Thursday 2nd January 2020, 09:10   #5
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Thanks for all the feedback. unanimous support for Swarovski service. Off it goes then!

Best wishes
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