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ED4 and Horrible customer service

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Old Monday 1st August 2016, 04:00   #1
kramer588
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ED4 and Horrible customer service

I received my ED4s almost 2 weeks ago and have been trying to contact customer service for over a week about a problem with them. They wont focus on anything past 75 yards and also focus way too far in close. I have sent multiple emails, Facebook messages and also left multiple voice mails. I have never dealt with a company with such poor customer service and i would really just like to get my issue resolved. Is there a better way to contact Zen Ray that i don't know about?
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Old Monday 1st August 2016, 10:48   #2
Binastro
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Hi Kramer.
Do your eyes focus at 'infinity' without a binocular or glasses?
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Old Monday 1st August 2016, 13:30   #3
kramer588
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Im not sure i understand what you are asking, but i can see pretty good with out the use of binos.
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Old Monday 1st August 2016, 13:42   #4
kramer588
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I compared the ed4s to an older pair of ZRS HD i have and a cheap pair of bushnels and both those pairs could focus on things much farther than the new ed4s
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Old Monday 1st August 2016, 14:41   #5
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Dioptre setting is ok?
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Old Monday 1st August 2016, 14:56   #6
jgraider
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I wrote off ZR a few years ago due to the pathetic CS. It seems to be getting worse in spite of all the excuses you hear from ZR every once in a while.
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Old Monday 1st August 2016, 15:05   #7
kramer588
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It's not due to the diopter, I messed around with that for a while and nothing seemed to help. I can understand if something was messed up from factory but it shouldn't be so hard to make a simple return.
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Old Monday 1st August 2016, 16:08   #8
zzzzzz
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Call Doug @ Cameralandny.com they are a Zen Ray dealer ... Maybe Charles will answer the phone if Doug calls either way Doug should know ... Never heard anything good about Zen Ray the company.

If you're going take a chance on Chinese glass protect yourself buy it from Nikon, Hawke, Leupold or Bushnell.
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Old Monday 1st August 2016, 16:11   #9
kramer588
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Ya I saw that picture, so either they missed my pair or they didn't really inspect them
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Old Wednesday 10th August 2016, 15:31   #10
T-Money
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Quote:
Originally Posted by kramer588 View Post
I received my ED4s almost 2 weeks ago and have been trying to contact customer service for over a week about a problem with them. They wont focus on anything past 75 yards and also focus way too far in close. I have sent multiple emails, Facebook messages and also left multiple voice mails. I have never dealt with a company with such poor customer service and i would really just like to get my issue resolved. Is there a better way to contact Zen Ray that i don't know about?
I saw on the Zen Ray facebook page that they said they were working on getting you taken care of, have you heard from them? I am curious to see if you just received a lemon, or if the next pair has the same issue.
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Old Wednesday 10th August 2016, 18:57   #11
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It is sad to read this. They make amazingly good bins for the price. Surely rectifying issues when things go wrong is in their professional interest. Hope it gets resolved Kramer.
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Old Thursday 29th September 2016, 18:33   #12
edwincjones
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it was not long ago that this group really liked ZenRay and Charles-what happened?

edj
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Old Thursday 29th September 2016, 20:21   #13
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it was not long ago that this group really liked ZenRay and Charles-what happened?

edj
Creative Destruction?
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Old Friday 30th September 2016, 03:15   #14
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it was not long ago that this group really liked ZenRay and Charles-what happened?

edj
I had an extremely bad experience with them recently. Bad enough that I will no longer use or recommend their products.

I had not planned on posting what happened, but will do so if anyone wants to know what happened, and as long as the forum owner is ok with doing that sort of thing.

PhilR.
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Old Friday 30th September 2016, 03:39   #15
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That is too bad, Zen Ray is now over 7 years old.
They had their day, promoting some nice china made clones, many others were also selling similar optics.

I would be very careful if a prospective purchaser. Any warranty coverage would be suspect.

The nice thing is there are lots of other choices out there.

Jerry
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Old Friday 30th September 2016, 13:19   #16
Pileatus
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I had an extremely bad experience with them recently. Bad enough that I will no longer use or recommend their products.

I had not planned on posting what happened, but will do so if anyone wants to know what happened, and as long as the forum owner is ok with doing that sort of thing.

PhilR.
What was your experience?
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Old Friday 30th September 2016, 15:12   #17
chartwell99
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Quote:
Originally Posted by edwincjones View Post
it was not long ago that this group really liked ZenRay and Charles-what happened?

edj
It's really very sad to read this thread and the decline of Zen Ray. Some years back I bought the first generation of Zen Ray 8 x 42 ED glasses and the eyecups fully extended were different lengths. With many apologies for the QC lapse, Charles promptly replaced the binocular, and it arrived flawless and continues to provide superb performance.
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Old Saturday 1st October 2016, 17:04   #18
PeterPS
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Zen Ray's CS is simply non-existent: you cannot reach them in any conceivable way, at least I could not. Why things are the way they are its a mystery, as Charles is indeed a very nice person.
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Old Friday 7th October 2016, 10:49   #19
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Any ED IV review s?
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Old Saturday 17th December 2016, 17:04   #20
zzzzzz
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Any ED IV review s?
December 2016 coupon code for ED IV "Save20"
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Old Sunday 18th December 2016, 03:26   #21
jremmons
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I've been using a pair of 10x ED4 for about two weeks now. Optics are impressive, very sharp, bright, and with very good control of CA. The edge performance is fine, with no drastic fall off before 75-80pct. I can't yet speak to stray light control, as viewing conditions have been poor. In terms of build quality, I really like the new armoring. Diopter, hinge tension, and eyecups are all fine. The focus knob has noticeable slack, which I despise. Eye relief is not perfect and eye placement is finicky as a glasses wearer.

I'll probably contact Z-R about the focus knob, but otherwise I'm pretty happy with these binos and view them as an excellent value, offering optical performance not far off the best but at 1/4th the price.
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Old Thursday 12th January 2017, 11:34   #22
tezz223
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ZEN ed4

wonder how they compare to the primes I have
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Old Thursday 12th January 2017, 14:24   #23
jremmons
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I owned the McKinley HD which was a pseudo-clone of the Prime HD. The major difference was that the Prime had a flatter field, but for me the ED4 has easier eye placement and is also lighter. Control of CA, brightness, and color fidelity are pretty similar.

Note: All of these are from my recollections, as I no longer have the McKinley/Prime HD to compare in-hand.

Last edited by jremmons : Thursday 12th January 2017 at 15:26.
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