Join for FREE
It only takes a minute!
Magnifying the passion for nature. Zeiss Victory Harpia 95. New!

Welcome to BirdForum.
BirdForum is the net's largest birding community, dedicated to wild birds and birding, and is absolutely FREE! You are most welcome to register for an account, which allows you to take part in lively discussions in the forum, post your pictures in the gallery and more.

Loosing rubber feet from Gitzo tripods

Reply
 
Thread Tools Rating: Thread Rating: 2 votes, 5.00 average.
Old Sunday 14th December 2008, 18:42   #1
kevindurose
Registered User
 
kevindurose's Avatar

 
Join Date: Apr 2004
Location: Wroxham
Posts: 201
Loosing rubber feet from Gitzo tripods

I have only used my Gitzo systematic tripod a few times and was a bit annoyed to see one of the feet had fallen off and was lost forever somewhere at Potteric Carr. Well bad luck I thought, well uintil I spoke to Graham Catley, who has a similarly aged tripod and he has lost a foot too. Has anyone else had this problem on a recently purchased Gitzo or is it just us? They aint cheap! and I contacted Gitzo for feedback on how to avoid this, although they state they respond to all emails within 24 hrs i have not recieved anything other than their automated acknowledgment email to my enquiries although its been a couple of weeks now!

Kev
kevindurose is offline  
Reply With Quote
Old Sunday 14th December 2008, 19:25   #2
fugl
Registered User
BF Supporter 2018

 
Join Date: Feb 2003
Location: Reno, Nevada
Posts: 14,014
Quote:
Originally Posted by kevindurose View Post
I have only used my Gitzo systematic tripod a few times and was a bit annoyed to see one of the feet had fallen off and was lost forever somewhere at Potteric Carr. Well bad luck I thought, well uintil I spoke to Graham Catley, who has a similarly aged tripod and he has lost a foot too. Has anyone else had this problem on a recently purchased Gitzo or is it just us? They aint cheap! and I contacted Gitzo for feedback on how to avoid this, although they state they respond to all emails within 24 hrs i have not recieved anything other than their automated acknowledgment email to my enquiries although its been a couple of weeks now!

Kev
I've been having the same problem with my newly acquired Gitzo. I haven't actually lost a foot yet but it's probably just a matter of time as they are always working loose. As you say, not very satisfactory for such an expensive product.
fugl is offline  
Reply With Quote

BF Supporter 2011 2012 2013 2014 2015 2016 2017 2018 Support BirdForum With A Donation

Old Sunday 14th December 2008, 19:40   #3
mike nesbitt
Registered User

 
Join Date: Oct 2006
Location: Llandudno
Posts: 312
Quote:
Originally Posted by kevindurose View Post
I have only used my Gitzo systematic tripod a few times and was a bit annoyed to see one of the feet had fallen off and was lost forever somewhere at Potteric Carr. Well bad luck I thought, well uintil I spoke to Graham Catley, who has a similarly aged tripod and he has lost a foot too. Has anyone else had this problem on a recently purchased Gitzo or is it just us? They aint cheap! and I contacted Gitzo for feedback on how to avoid this, although they state they respond to all emails within 24 hrs i have not recieved anything other than their automated acknowledgment email to my enquiries although its been a couple of weeks now!

Kev
Hi Kev.
By losing a foot, do you mean the spiked rubber piece that screws in the bottom of the leg?
One came loose and lost off my tripod, when I checked the others they were both loose too.
I was livid with this and sent several emails to Gitzo's website...... they will never reply!!!!!
I contacted the main dealer who wasn't particularly helpful but I made such a nuisance of myself that they sent me a set of replacements to shut me up.
I suggested to them that it was a design fault and a simple nyloc washer would solve the problem.
Good luck, but don't hold your breath waiting for Gitzo, they will NOT reply. I have two spares so if you get no joy let me know and I will post you one.
Mike.
__________________
www.pbase.com/mikenimages

Last edited by mike nesbitt : Sunday 14th December 2008 at 19:49.
mike nesbitt is offline  
Reply With Quote
Old Sunday 14th December 2008, 19:47   #4
Den
Registered User
 
Den's Avatar

 
Join Date: Jan 2004
Location: Wakefield, West Yorkshire
Posts: 307
A drop of Loctite 243 Threadlock will solve the problem for all time. It's a liquid which you apply to threads of the feet before screwing them on. It sets in the absence of air but can be undone easily later. About 2.50. I did both my Gitzo's when I got them. No lost feet so far!!
243 is a blue liquid with medium strength.
222 is a purplish liquid with low strength and also perfectly adequate for the job.
Don't be tempted to use superglue or epoxy!!!
Den is offline  
Reply With Quote
Old Sunday 14th December 2008, 21:06   #5
fugl
Registered User
BF Supporter 2018

 
Join Date: Feb 2003
Location: Reno, Nevada
Posts: 14,014
Quote:
Originally Posted by Den View Post
A drop of Loctite 243 Threadlock will solve the problem for all time. It's a liquid which you apply to threads of the feet before screwing them on. It sets in the absence of air but can be undone easily later.
How is it undone? Just by muscle or is a solvent required?
fugl is offline  
Reply With Quote

BF Supporter 2011 2012 2013 2014 2015 2016 2017 2018 Support BirdForum With A Donation

Old Monday 15th December 2008, 20:04   #6
graham catley
Registered User
 
graham catley's Avatar

 
Join Date: May 2004
Location: Barton-on-Humber
Posts: 651
as Kev noted I have had the same problem with the new tripod in fact it wa son the second outing that the foot disappeared --fortunately I had bought a pack of 3 feet to replace the one that fell off my Gitzo Monopod two weeks previously!!!!!!!!!!!! A true design fault indeed but why are they not replacing the lost feet -- at 500 they are the price of a small car -- I also emailed Gitzo and had no response BUT when I emailed them the week before to ask where I could get a certain head they replied within 30 hours -- so it just shows that they do read the emails and then choose which ones to ignore!

This is truly crap after sales service and needs to be publicized more widely
graham catley is offline  
Reply With Quote
Old Monday 15th December 2008, 20:31   #7
Marcus Conway - ebirder
Registered User

 
Join Date: Aug 2005
Location: Highlands
Posts: 5,213
See here

http://www.birdforum.net/showthread.php?t=127382
Marcus Conway - ebirder is offline  
Reply With Quote

BF Supporter 2006 Support BirdForum With A Donation

Old Monday 15th December 2008, 20:37   #8
Adey Baker
Member
 
Adey Baker's Avatar

 
Join Date: May 2003
Location: Hinckley, Leics
Posts: 4,942
It's not just the feet - I lost the hook from the bottom of my centre column which unscrewed itself whilst I was just generally walking around with the tripod over my shoulder on a strap. I also have to double-check to make sure the tightening knobs on the tripod head are tightened up when I carry it as these can work loose as well.

The tripods do their job superbly well but the attention to details such as these leaves a bit to be desired.
Adey Baker is offline  
Reply With Quote

BF Supporter 2005 2006 2007 2009 Support BirdForum With A Donation

Old Monday 15th December 2008, 20:43   #9
kevindurose
Registered User
 
kevindurose's Avatar

 
Join Date: Apr 2004
Location: Wroxham
Posts: 201
Perhaps Gitzo Have Realised There Is Extra Money To Be Made From Selling Feet At 30 Quid A Pack.
kevindurose is offline  
Reply With Quote
Old Sunday 21st December 2008, 21:37   #10
Chris Galvin
Registered User

 
Join Date: Feb 2005
Posts: 846
Kevin, Graham & others,

I have Gitzo 1340, the heavy metal job. I too have lost one of the screw-in rubber feet. Worse than that I was clipped by a van whilst in a narrow lane in Devon photographing the Little Crake earlier this year. If I had bought one of the Carbon Fibre and more expensive versions then I would have had the bottom leg-section of one leg crushed. As it was metal it was only bent. The tripod was still usable but could not be used at its lowest height due to the bent leg. A month later I was working at the Midland BirdFair at Middleton Hall and spoke to Gitzo rep who promised that I would have a replacement leg-section in 48-hours. This was in May this year. That replacement leg-section never arrived. I telephoned the rep several times on his mobile and also texted him to remind him of his promise to me. At no time did I get a reply. I also contacted Gitzo via the Bogen Imaging website using their info email and contact us form on their website. Again I got no reply.

Later in the year I was working at BBWF at Rutland and again met the Gitzo Rep who again who promised me the part I needed would be delivered in 48 hours. Surprise, surprise no replacement part appeared. Again I phoned the rep and again I contacted Gitzo via email without a single reply.

Exasperated by by efforts I contacted The Vitec Group. This is the parent company of Bogen Imaging which incorporates Gitzo here in the UK. Within an incredible 20 minutes of sending my email to The Vitec Group I received a telephone call from The Vitec Group promising my replacement part would be delivered within 48 hours. One last time I received no replacement. A further complaining email to the Vitec Group resulted in the MD of Bogen Imaging contacting me by phone call despite my explicit wish not to receive such a phone call. He was very apologetic but could offer no explanation why my replacement part took an incredible 7 months to be delivered or why they do not respond to emails, phone calls or text messages.

The leg section did arrive this time and I learned that this bottom leg-section was 107 which I find incredible for a 250 tripod. Thankfully I was not invoiced for this amount

Fantastic tripods but crap customer service.
__________________
Chris Galvin
Opticron

Last edited by Chris Galvin : Sunday 21st December 2008 at 21:43.
Chris Galvin is offline  
Reply With Quote
Old Monday 22nd December 2008, 18:13   #11
graham catley
Registered User
 
graham catley's Avatar

 
Join Date: May 2004
Location: Barton-on-Humber
Posts: 651
Maybe these experiences need to be made more widely known; I have now got my threadlock in place but have no real confidence that something else will not drop off what should be a first class bit of kit.
graham catley is offline  
Reply With Quote
Old Wednesday 24th December 2008, 23:51   #12
Highcountry
Registered User

 
Join Date: Jul 2007
Location: Parker, CO
Posts: 254
What a shame that the new models are so shoddy! I have had a 1325 for 5-6 yrs now with no issues whatsoever. These issues need to be more widely publicized to get Gitzo off of their duffs and live up to their former reputation.
__________________
John

My Gallery:
http://www.birdforum.net/gallery/sho...0/ppuser/57067
Highcountry is offline  
Reply With Quote
Old Thursday 25th December 2008, 09:17   #13
Den
Registered User
 
Den's Avatar

 
Join Date: Jan 2004
Location: Wakefield, West Yorkshire
Posts: 307
Sorry for the delay Fugl. Loctite Threadlock seems to work by filling the gaps in the threads, and the bond is broken by mechanical means (brute force). The different threadlocks have varying degrees of 'grip' ans are viscous like runny honey. The purple had a light grip(222), blue is medium (243) and red (bearing fit) is just about permanent. We use it a lot in the cycle trade to stop vibrations loosening components(purple and blue), or to fit loose bearings(red). As it fills threads, it also stops corrosion.
Den is offline  
Reply With Quote
Old Thursday 25th December 2008, 17:31   #14
fugl
Registered User
BF Supporter 2018

 
Join Date: Feb 2003
Location: Reno, Nevada
Posts: 14,014
Quote:
Originally Posted by Den View Post
Sorry for the delay Fugl. Loctite Threadlock seems to work by filling the gaps in the threads, and the bond is broken by mechanical means (brute force). The different threadlocks have varying degrees of 'grip' ans are viscous like runny honey. The purple had a light grip(222), blue is medium (243) and red (bearing fit) is just about permanent. We use it a lot in the cycle trade to stop vibrations loosening components(purple and blue), or to fit loose bearings(red). As it fills threads, it also stops corrosion.
Many thanks for the info. Sounds like maybe the medium strength version would do the job & I'll plan to pick up some tomorrow when the stores will be open again. I certainly need to do something, since it seems all I have to do is walk a few yards with the tripod and one or more of the feet is ready to drop off.
fugl is offline  
Reply With Quote

BF Supporter 2011 2012 2013 2014 2015 2016 2017 2018 Support BirdForum With A Donation

Old Saturday 27th December 2008, 19:53   #15
kevindurose
Registered User
 
kevindurose's Avatar

 
Join Date: Apr 2004
Location: Wroxham
Posts: 201
Quote:
Originally Posted by Adey Baker View Post
It's not just the feet - I lost the hook from the bottom of my centre column which unscrewed itself whilst I was just generally walking around with the tripod over my shoulder on a strap. I also have to double-check to make sure the tightening knobs on the tripod head are tightened up when I carry it as these can work loose as well.

The tripods do their job superbly well but the attention to details such as these leaves a bit to be desired.
I dont think any of the modifications to the newer tripods have really been thought out and tested to be honest. If they had these sorts of things wouldn't happen. Slightly worse than the little hook coming loose, a couple of weeks into having my tripod the entire centre plate of the tripod actually came loose. Thankfully my 500 lens wasn't attached at the time! I tightened it up with the star drive thing like an allen key gitzo supply with the tripod. Since then its occured to me, if this happened while away from home, maybe half way round the world and you dont have the stupid tightening key with you, your really going to be up shit creek without a paddle. So why not just use normal allen screws like the older models, it really would make sense.
kevindurose is offline  
Reply With Quote
Old Sunday 28th December 2008, 18:27   #16
graham catley
Registered User
 
graham catley's Avatar

 
Join Date: May 2004
Location: Barton-on-Humber
Posts: 651
I contacted Bob Rigby where I bought the tripod and received the following response; no reply yet from Gitzo but maybe its the Christmas break -


Dear Mr Catley,sorry to hear about the problem with your Gitzo tripod feet and that you have had no response from Gitzo.I am forwarding your e-mail to our Area Sales Representative and UK Manager.I have spoken to them so that they are aware of the situation and will reply to you promptly.Please contact me if there is anything else we can help with.
Regards
Simon Smith ( Bob Rigby Photographic Ltd )
graham catley is offline  
Reply With Quote
Old Wednesday 31st December 2008, 01:34   #17
nirofo
Registered User
 
nirofo's Avatar

 
Join Date: May 2003
Location: North Scotland
Posts: 1,545
I believe some of the Gitzo tripods from a couple of years back were made in China and were not to Gitzos usual quality control, I think Gitzo pulled out of the deal but made the mistake of leaving all the design and tooling behind them. The Chinese being enterprising souls started to produce their own versions which were as good if not better than Gitzos at less than half the price. I have the Benro C-298n6 Carbon Fiber 4 section version, it's excellent and coupled with a Manfrotto fluid head it holds my Nikon 500 f4 and TC 1.4 converter as steady as a rock. It's lightweight too.

nirofo.
nirofo is offline  
Reply With Quote
Old Sunday 15th February 2009, 20:02   #18
graham catley
Registered User
 
graham catley's Avatar

 
Join Date: May 2004
Location: Barton-on-Humber
Posts: 651
Quote:
Originally Posted by graham catley View Post
I contacted Bob Rigby where I bought the tripod and received the following response; no reply yet from Gitzo but maybe its the Christmas break -


Dear Mr Catley,sorry to hear about the problem with your Gitzo tripod feet and that you have had no response from Gitzo.I am forwarding your e-mail to our Area Sales Representative and UK Manager.I have spoken to them so that they are aware of the situation and will reply to you promptly.Please contact me if there is anything else we can help with.
Regards
Simon Smith ( Bob Rigby Photographic Ltd )


still no reply 2 months later -- no confidence in Gitzo at all after these events
graham catley is offline  
Reply With Quote
Old Sunday 15th February 2009, 20:26   #19
macshark
Electron Chaser

 
Join Date: Apr 2006
Location: USA
Posts: 2,541
For those in the US looking for replacement feet for Gitzo tripods, Amazon.com carries these set of "video" feet for a reasonable price. They function as rubber feet if you roll the rubber pieces all the way down, or short spikes if you roll the rubber pieces all the way up. It is also easier to increase the tension using a tool if necessary.

Gitzo-GS5030VSF-Video Rubber and Spike Feet for Series 2 and up Tripods
macshark is offline  
Reply With Quote
Old Monday 16th February 2009, 17:26   #20
Geoff Brown
Registered User
 
Geoff Brown's Avatar

 
Join Date: Jun 2003
Location: Near Boston, Lincolnshire
Posts: 1,242
Oh dear, and isn't Manfrotto now also under the Gitzo umbrella? When Manfrotto were independent I requested a replacement screw for a head and it was sent by return of post.
__________________
Geoff Brown
Geoff Brown is offline  
Reply With Quote

BF Supporter 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Support BirdForum With A Donation

Old Monday 16th February 2009, 17:33   #21
Marcus Conway - ebirder
Registered User

 
Join Date: Aug 2005
Location: Highlands
Posts: 5,213
Well I buck the trend. I complained to the website. Was contacted by the product manager and sent a set of replcaement feet FOC. Go figure?
Marcus Conway - ebirder is offline  
Reply With Quote

BF Supporter 2006 Support BirdForum With A Donation

Old Monday 16th February 2009, 18:20   #22
Claymore
Registered User

 
Join Date: Dec 2005
Location: hull
Posts: 874
Quote:
Originally Posted by Marcus Conway - ebirder View Post
Well I buck the trend. I complained to the website. Was contacted by the product manager and sent a set of replcaement feet FOC. Go figure?
Good on ya Marcus! Did you threaten to send the boys round? LoL
Brian
Claymore is offline  
Reply With Quote
Old Tuesday 17th February 2009, 02:35   #23
macshark
Electron Chaser

 
Join Date: Apr 2006
Location: USA
Posts: 2,541
Quote:
Originally Posted by Geoff Brown View Post
Oh dear, and isn't Manfrotto now also under the Gitzo umbrella? When Manfrotto were independent I requested a replacement screw for a head and it was sent by return of post.
Actually not. Both were bought over by Vitec Group Plc which is a British company. Manfrotto was acquired in 1989 and Gitzo in 1992...
macshark is offline  
Reply With Quote
Old Saturday 21st February 2009, 19:04   #24
Gandalf_22h
I put a spell on you! ----
BF Supporter 2018
 
Gandalf_22h's Avatar

 
Join Date: Oct 2006
Location: Cheshire UK
Posts: 6,752
post

Have just found this thread. This issue is well known to exist in the Systematic x6 series and is well documented. I certainly knew of it before I purchased mine (3541LS). I always use Loctite 243 (blue) on the feet of my Gitzos of which I have three and fully agree with the poster called Den when he states - "no lost feet so far."

The spare part number for the feet is: D0609.01
__________________
Gandalf_22h
No pixels were harmed when shooting my birds.
Gandalf_22h is offline  
Reply With Quote

BF Supporter 2011 2012 2013 2014 2015 2016 2017 2018 Support BirdForum With A Donation

Old Wednesday 25th March 2009, 21:10   #25
graham catley
Registered User
 
graham catley's Avatar

 
Join Date: May 2004
Location: Barton-on-Humber
Posts: 651
Amazingly out of nowhere and with no letter or explanation two feet arrived a couple of weeks back from an address in Southern England that I took to be the importer.
Miracles do happen
graham catley is offline  
Reply With Quote
Advertisement
Reply


Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Gitzo 3541 & 5541 tripods in high wind Silvermesa Tripod and Heads 4 Tuesday 8th July 2008 16:30
Compatibity Gitzo 1377M ball head with old Gitzo tripod Game Bird Photographic Tripods / Heads 2 Friday 20th July 2007 14:13
loosing qulity during conversion graham catley Photoshop, Paintshop and Printing 4 Friday 22nd September 2006 02:11
Gitzo Tripods Graham Talbot Tripod and Heads 8 Saturday 17th July 2004 10:04

{googleads}

Fatbirder's Top 1000 Birding Websites

Help support BirdForum

Page generated in 0.29861903 seconds with 35 queries
All times are GMT. The time now is 02:39.