Rathaus
Well-known member
As a firm believer in giving credit where credit is due, I wanted to share a very positive experience I have had with the Zeiss sport optics agent for Australia.
To clarify, while there is indeed a 'Zeiss Australia', Zeiss sports optics are distributed by Outdoor Sporting Agencies (OSA) who also handle warranty and service work for Zeiss sports optics in Australia.
I had previously posted on Bird Forum about my significant dissatisfaction and poor experience relating to Zeiss service and warranty issues within Australia.
Without my knowing, my Bird Forum posts and feedback came to the attention of Zeiss Germany and OSA and they took action. I was contacted by Jamie Stellini of OSA and I gave detailed feedback that led to thorough enquiries and a subsequent restructure of warranty co-ordination at OSA.
I have to say, I was extremely impressed at the agility and efficiency of Jamie Stellini while he was earnestly dealing with these matters. Jamie Stellini genuinely apologised for my experience involving Zeiss service/warranty, but more importantly, he listened and wanted to know exactly what had happened so that he could implement the necessary changes to ensure that Zeiss service would be at its absolute best. This is exactly what he did. I see this as being of significant benefit to both Zeiss/OSA and it's customers. To me, it also demonstrates that a very healthy and agile structure is in place at Zeiss and OSA.
As a collector and owner of Zeiss binoculars, I can say that It is a very good thing to feel assured that Zeiss sports products are so thoroughly supported in Australia. I Would like to take this opportunity to thank Zeiss and OSA for listening and responding to my concerns.
I asked Jamie Stellini, and he said he was happy for me to put his name and contact details for anybody who has any enquiries or requires warranty and service work.
Jamie Stellini, Internal Sales, OSA
[email protected]
Before signing off, I should also send a big thanks to Bird Forum itself, without which none of this would have happened. Many thanks.
Cheers,
Rathaus
To clarify, while there is indeed a 'Zeiss Australia', Zeiss sports optics are distributed by Outdoor Sporting Agencies (OSA) who also handle warranty and service work for Zeiss sports optics in Australia.
I had previously posted on Bird Forum about my significant dissatisfaction and poor experience relating to Zeiss service and warranty issues within Australia.
Without my knowing, my Bird Forum posts and feedback came to the attention of Zeiss Germany and OSA and they took action. I was contacted by Jamie Stellini of OSA and I gave detailed feedback that led to thorough enquiries and a subsequent restructure of warranty co-ordination at OSA.
I have to say, I was extremely impressed at the agility and efficiency of Jamie Stellini while he was earnestly dealing with these matters. Jamie Stellini genuinely apologised for my experience involving Zeiss service/warranty, but more importantly, he listened and wanted to know exactly what had happened so that he could implement the necessary changes to ensure that Zeiss service would be at its absolute best. This is exactly what he did. I see this as being of significant benefit to both Zeiss/OSA and it's customers. To me, it also demonstrates that a very healthy and agile structure is in place at Zeiss and OSA.
As a collector and owner of Zeiss binoculars, I can say that It is a very good thing to feel assured that Zeiss sports products are so thoroughly supported in Australia. I Would like to take this opportunity to thank Zeiss and OSA for listening and responding to my concerns.
I asked Jamie Stellini, and he said he was happy for me to put his name and contact details for anybody who has any enquiries or requires warranty and service work.
Jamie Stellini, Internal Sales, OSA
[email protected]
Before signing off, I should also send a big thanks to Bird Forum itself, without which none of this would have happened. Many thanks.
Cheers,
Rathaus